Senior Commercial Assistant

Description

Job Summary: A professional responsible for customer service and lead qualification, commercial support, and after-sales support, with a focus on customer satisfaction and supporting the sales team. Key Highlights: 1. Customer service and lead qualification, as well as commercial support 2. Focus on customer satisfaction and process improvement 3. Support for the sales team and negotiations **Main Responsibilities:** · Handle and qualify leads (from campaigns, advertisements, website, e\-mail, WhatsApp); · Respond to customers via phone, e\-mail, or other communication channels; · Contact customers by phone to verify their purchase experience; · Address customer requests through SAC (Customer Service Center); · Record complaints, suggestions, compliments, and service requests, and track their resolution; · Identify customer needs and escalate issues to the appropriate department within the company, performing necessary follow\-up; · Collect feedback and information from customers to help identify procedural gaps and improve support quality. · Support the sales team in serving customers and commercial partners; · Assist in preparing and sending commercial sales proposals; · Conduct follow\-up on submitted proposals and ongoing negotiations; · Register new customers and update customer information in the company's CRM and ERP systems; · Assist in preparing documentation required for closing sales; · Monitor orders, delivery deadlines, and service execution; · Maintain organized commercial documents, contracts, and proposals; · Support scheduling of technical and commercial visits. **Requirements:** · Bachelor’s degree in progress — Administration, Commercial Management, Marketing, or related fields; · Intermediate computer skills; · CRM knowledge; · Familiarity with the Omie system is desirable; · Excellent verbal and written communication skills; · Knowledge of customer satisfaction metrics (CSAT, NPS); · Experience conducting post\-sales customer follow\-up; · Experience in customer service, SAC, post\-sales, or commercial support **Benefits:** · Medical Assistance · Dental Assistance · Golden Farma (pharmacy and optical store network) · Group Life Insurance · Basic Food Basket · Fuel Allowance or Transportation Voucher · Childcare Assistance · Breakfast and lunch provided by the company · Gympass · Birthday Day Off · SESI Agreement · Profit Sharing Program (PLR) **100% On-site** Monday to Thursday: 8:00 AM to 6:00 PM; Friday: 8:00 AM to 5:00 PM Compensation: R$2\.500,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare assistance * Basic food basket * Profit sharing * Life insurance * Transportation voucher Work Location: On-site