After-Sales Assistant

Description

Job Summary: As an after-sales assistant, you will work in Customer Service, mapping processes, resolving issues, and ensuring customer satisfaction through excellent service and support to the sales team. Key Highlights: 1. Focus on customer satisfaction and relationship building. 2. Opportunity to work with process mapping and problem solving. 3. Work environment that values organization, proactivity, and effective communication. As an after-sales assistant, you will work in the Customer Service department, performing process mapping, identifying gaps, resolving problems, and handling customer inquiries. You will be responsible for ensuring customer satisfaction by strengthening relationships through exceptional service experiences—i.e., meeting or exceeding customer expectations within the company’s quality metrics. Additionally, you will provide internal support by delivering relevant information to the sales team. For this role, we seek a highly organized, detail-oriented individual who enjoys working with processes and challenges—and, of course, possesses strong communication skills and proactivity. **Main Activities and Responsibilities** * Deliver high-quality customer service by analyzing all collected information and ensuring customer satisfaction; * Clarify questions related to products and services; * Collect data and inputs regarding customer satisfaction; * Verify product quality against predefined standards; * Ensure full knowledge of all products and services offered by the company (don’t worry—you’ll receive periodic training); * Support the sales team by providing critical information about services or products based on customer feedback; * Organize and enter collected information into the company’s CRM system. Prerequisites * Completed high school education or currently pursuing higher education; * Experience in customer service; * Experience in after-sales; * Basic knowledge of Microsoft Office Suite, with emphasis on Excel; * CRM knowledge Skills * Strong organizational skills to manage large volumes of information—numbers and processes; * Effective communication for interacting with both external and internal customers; * Ability to handle high workloads; * Sense of priority, as you will deal with urgent matters; * Flexibility and adaptability to handle daily challenges. Employment Type: Full-time CLT Compensation: R$3,000.00 per month Benefits: * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation allowance Experience: * After-Sales Service (Mandatory) Expected Start Date: 04/22/2025