Administrative Assistant

Description

Job Summary: Credit and collections professional with a High School diploma, proficiency in Microsoft Office Suite and Power BI, focused on team support, process improvement, credit management, and customer negotiation. Key Highlights: 1. Experience in credit analysis and collections 2. Team support and identification of improvements 3. Credit management and negotiation with debtor customers **Description:** High School Diploma completed **Desirable:** Direct experience in credit analysis and collections Intermediate Microsoft Office Suite Intermediate Power BI Basic SAP Desirable training in Credit and Collections Management, Emotional Intelligence, Results Orientation, and Time Management Contribute to a positive work environment by supporting the team with operational questions or customer-related conflict situations. Support the manager by sharing information across the team (e.g., morning greetings, standards, daily meetings...), ensuring the team remains up to date. Support the manager in hiring and offboarding processes by compiling and forwarding documentation to the responsible department, ensuring compliance with legal deadlines. Support the manager in monitoring and correcting electronic time records, as well as in planning overtime compensation and team work schedules. Identify and suggest continuous improvements to operational processes to ensure smooth activity execution. Support and guide the team regarding correct customer registration, ensuring data quality. Ensure all sales return/refund processes are fully completed to avoid losses for both customers and the company. Act as a business owner in credit and collections management, delivering excellence in credit analysis and approval. Make daily calls to debtor customers, proposing negotiations and finalizing agreements, while monitoring adherence to agreed-upon payment terms. 251119020246903102