Support Assistant

Description

**We are looking for a new person to join our Customer Support team as a Support Assistant!** Can you imagine being part of one of Brazil's largest restaurant technology companies? We serve more than **19,000 customers** nationwide and are the **leading cloud-based management software provider** for the foodservice industry! Moreover, we are one of iFood's **Super Integrators**, delivering a complete solution — from **Point of Sale to Back Office**. Amazing, right? And there’s more: **iFood is our investor!** This means we’re experiencing exponential and accelerated growth — which is why we seek people who share our energy, our drive to innovate, and our ambition to revolutionize the foodservice market, growing alongside us!  **Responsibilities and duties** **What will be part of your daily routine** * Provide customer support across multiple channels (e\-mail, chat, and WhatsApp), resolving inquiries, technical issues, or operational problems; * Identify and diagnose customer issues, proposing effective and timely solutions; * Ensure customer satisfaction by maintaining a high level of empathy, courtesy, responsiveness, and pro\-activeness; * Monitor ticket statuses and conduct follow\-ups to ensure complete issue resolution. **Requirements and qualifications** **What we expect from you** * \+1 year of experience in customer service and/or technical support; * Prior experience with multiple communication channels (e\-mail, chat, and WhatsApp), as well as ticketing and CRM tools; * Previous experience with Google Workspace; * Strong critical and analytical thinking skills; * Excellent verbal and written communication skills; * Habit of reading (as this role involves substantial reading); * Currently pursuing or having completed a degree in technology-related fields; * Availability to work on a 5x2 schedule from 3:18 PM to 12:00 AM remotely, with rotating days off — meaning not always on weekends and/or holidays. * **Availability to complete a 30-day onboarding in São Leopoldo/RS.** **What will set you apart here** * Specific experience with Zendesk; * Experience working at technology companies; * Experience with SaaS companies. **Additional information** **Liked it? Hold on — there’s more!** Here, you’ll also enjoy: **Meal Allowance** — BRL 35/day **Health and dental insurance**, with **100% of the monthly fee covered by Saipos** **Life insurance** **Birthday day off** **Wellhub** **Complete equipment kit** **Remote work allowance** — BRL 180 **Extended maternity leave** and **extended paternity leave** We are a SaaS technology company and the **Brazilian leader in foodservice management solutions**. More than just software, we are strategic partners to over **15,000 establishments**, helping each business optimize processes, reduce costs, and increase sales. **We are passionate about simplifying life for those immersed in the daily operations of restaurants — and we achieve this through agility, intelligence, and education!** We operate **comprehensively**, integrating all management needs into a single platform and accelerating the digital transformation of restaurants, bars, and delivery services nationwide. We are **backed by iFood** and growing rapidly, empowering thousands of operations. Here, you’ll find a team passionate about technology, autonomy, and innovation — making a real impact on our customers’ day-to-day lives. If you seek **challenges**, **growth**, and the opportunity to help **build something great**, **Saipos** is **your place!**