OPERATIONS COORDINATOR

Description

Join Boon! Our heart beats for people, and our minds are focused on results—always caring for the health of companies and everyone who is part of them. We guide intelligent solutions, valuing the individuality of each business and each person. Our values: * We are Accessible * We are Committed * We Care for People * We are Innovative * We Pursue Excellence * We Focus on Results We are seeking an **Operations Coordinator** to manage daily operational routines, ensuring efficiency, quality, and regulatory compliance. You will coordinate the team, supervise billing and transactions, serve as the liaison between the brokerage and healthcare operators, support problem resolution, and ensure excellence in customer service and after-sales. You must also guarantee that all processes comply with ANS and SUSEP regulations, mitigate risks, and strengthen customer loyalty. **Responsibilities and Activities** * Coordinate and supervise the team’s daily operations, ensuring process efficiency and quality. * Act as the liaison between the brokerage and healthcare operators, monitoring deliveries, requests, and exceptions. * Manage billing, transaction, and operational data analysis routines. * Support the team in problem resolution, track requests, and ensure excellence in after-sales. * Ensure process compliance with ANS and SUSEP regulations, reducing risks and preventing inconsistencies. * Monitor operational KPIs and propose continuous improvements to workflows. * Facilitate communication with customers, internal teams, and operators, ensuring alignment and transparency in operations. * Develop and guide the team, fostering a collaborative, high-performance environment. * Use Microsoft Office and PowerPoint tools for analysis, control, and presentation of results. **Requirements** **Education and Experience** * Bachelor’s degree completed in Business Administration, Business Management, Management Processes, or related fields. * Proven experience as an Operations Coordinator at a health insurance brokerage or companies in the sector (insurance, healthcare operators, supplementary health). * Experience in billing, transactions, after-sales, and relationships with operators. **Technical Knowledge** * Solid understanding of ANS and SUSEP regulations. * Proficiency in Microsoft Office suite (Excel, Word, Outlook) and PowerPoint. * Ability to analyze data and monitor operational KPIs. **Behavioral Skills** * Excellent communication skills for interacting with customers, internal teams, and operators. * Strong problem-solving and decision-making abilities.