Global & Contract Forwarder Analyst

Description

Job Summary: We are seeking a Customer Experience Analyst to join our CX Integrated team, contributing to the development of solutions and customer support, making the Maersk experience a competitive differentiator. Key Highlights: 1. Digital transformation that will revolutionize the logistics business 2. Talent development and a competitive benefits package 3. A diverse and talented team focused on the customer and collaboration **Our vision extends beyond the ocean:** integrating container logistics, connecting and simplifying our customers’ supply chains. And we rely on our people to make this happen! Join us as we embark on a digital transformation that will revolutionize the logistics business. You will play a vital role in our success by managing customer experience and building a successful career. **What we offer?** We are on a revolutionary journey to simplify global trade, enabling us to generate significant impact on the global economy and on your career development. With meaningful personal accountability, you will deepen your industry knowledge while developing highly valued communication and commercial skills for customer-facing roles — potentially at a surprising pace. This is an energizing and pioneering environment that keeps you motivated. You will be part of a genuinely diverse and talented team passionate about customer focus and collaborative work. And thanks to our global scale, you will be well-positioned to explore opportunities across Maersk worldwide. Among many benefits, highlights include modern talent development initiatives and a competitive benefits package. **Our opportunity** We are seeking a **Customer Experience Analyst** to join our CX Integrated team, contributing to the development of solutions and customer support, making the Maersk experience a competitive differentiator. **About the Customer Experience Career Path** Customer Experience encompasses roles dedicated to delivering services to customers after their onboarding into the Maersk ecosystem. Key activities include, but are not limited to: * Managing customer communication channels; * Case management; * Onboarding and developing customer relationships; * Contract administration and dispute resolution; * Other customer support-related activities. **About the Administrative Stream Career Path** The Administrative Stream encompasses roles whose primary objective is to support other areas by performing technical, administrative, or operational tasks. These positions may range from entry-level roles with close supervision to experienced professionals acting as individual contributors with solid technical or practical expertise in specific areas, capable of performing specialized work to support operations. At more senior levels within this track, professionals operate autonomously, applying established standards while retaining flexibility to deviate from processes when necessary to solve problems. Typically, they handle tasks of limited scope and complexity, exercising independent judgment within defined boundaries and usually under supervision. Skills are developed through role-specific training and practical experience gained daily. These professionals possess knowledge of standardized processes and methods, as well as general information, but may need to escalate non-routine issues to more experienced colleagues or supervisors. Generally, these roles require limited knowledge at the time of hiring, with specialization built progressively through hands-on learning and on-the-job experience. Who we are looking for If you meet the requirements below, this is your chance to join a high-performing team and contribute to a pivotal moment in our organization: * Customer service experience preferred; * Intermediate to advanced English (mandatory); * Bachelor’s degree in Logistics, International Trade, or related fields preferred; * Intermediate Office suite proficiency preferred, especially Excel and PowerPoint, for report and presentation creation; * **Soft skills:** proactivity, autonomy, strong verbal communication, clear and concise written communication, flexibility, dynamism, agility, focus, critical and out-of-the-box thinking, ability to work under pressure, and excellent interpersonal skills. At Maersk, we value the diversity of our talent and strive to recruit the best person for each role. We respect diversity in all its forms, including — but not limited to — gender, age, nationality, race, sexual orientation, disability, and religious beliefs. We take pride in our diversity, which we consider a source of strength for building high-performing teams. **We look forward to your application!** Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .