Field Support Supervisor

Description

Job Summary: Lead the Field Support operation, managing teams, distributing tasks, monitoring KPIs, and ensuring operational excellence in the field. Key Highlights: 1. Leadership of external operational teams and people development. 2. Strategic management of KPIs and resolution of critical cases. 3. Direct involvement in continuous improvement and assurance of operational standards. ### **Scope of Responsibilities** * Lead the Field Support operation within your region, ensuring execution of the daily plan. * Manage driver teams, team leaders, and third-party personnel, ensuring productivity, attendance, and operational quality. * Distribute tasks and define routes according to operational priority. * Monitor KPIs including Appropriation, Pre-Delinquency, Delinquency, Recovery, SLA, and team productivity. * Conduct daily follow-up meetings, defining action plans and ensuring their implementation. * Monitor operations in real time, identifying deviations and acting promptly to correct them. * Ensure availability of operational resources (vehicles, motorcycles, equipment, SIM cards, and tools). * Prospect, qualify, and monitor third-party service providers as needed. * Directly resolve critical cases and support underperforming operations. * Conduct field visits for team development, operational audits, and execution follow-up. * Prepare executive reports with results, risks, action plans, and KPI progress. * Develop team leaders and drivers through feedback, training, and performance monitoring. * Support hiring, onboarding, evaluation, and offboarding processes. * Ensure compliance with internal procedures, safety regulations, and operational standards. **Requirements** -------------- ### **Mandatory** * Experience leading external operational teams (Field Service, Logistics, Street Operations, or similar areas). * Experience managing operational KPIs. * Knowledge of operational planning and team distribution. * Experience managing third parties and suppliers. * Intermediate proficiency in Excel or Google Sheets. * Valid Brazilian driver's license (Category B) and willingness to travel. ### **Preferred** * Experience in asset recovery operations, logistics, or field services. * Knowledge of Power BI. * Experience with continuous improvement methodologies (PDCA, Lean, or Kaizen). * Experience in operations with regional or national coverage. **Expected Competencies** -------------------------- * Leadership and people development. * Strong ownership mindset. * Analytical ability and data-driven decision making. * Organization and discipline in execution. * Excellent communication and negotiation skills. * Agility in solving problems under high-pressure conditions. * Ability to prioritize and manage multiple demands. * Results orientation and commitment to continuous improvement.