Job Summary: Technical professional responsible for advising, sizing activities, and ensuring compliance with service level agreements (SLAs), acting as a single point of contact and managing critical HR processes. Key Highlights: 1. Technical guidance and direction on critical People and Management topics. 2. Single point of contact for stakeholders and management of working hours indicators. 3. Responsible for audits and inspections, ensuring compliance. **2.0 KEY RESPONSIBILITIES** Technical advisor to the local team for resolving and directing critical topics across all People and Management service journeys. Local issue resolver for People and Management demands, responsible for sizing activities, ensuring timely delivery per SLA (Service Level Agreement), and prioritizing urgent requests—guaranteeing agile and accurate responses to critical issues. Primary contact for stakeholder engagement regarding working hours, payroll, vacations, benefits, and compensation. Monthly planning and monitoring of working hours indicators to develop action plans with departments and reduce excessive absences, overtime, inter-shift gaps, etc. Local representative and responsible for inspections: presenting documents and evidence during audits and inspections; leading the PPR (Risk Prevention Program) committee and supporting agreement closure; tracking results to ensure adherence to corporate deadlines. Union-related support; organizing the employee service flow at the unit, including document and gift deliveries, aiming to enhance the employee experience. Optimizing the preposto (legal representative) service schedule by jointly analyzing top cases with Legal to guide case analysis and develop action plans that support risk mitigation and reduce litigation. Ensuring legal deadlines are met for vacations, recesses, internship contracts, and temporary contracts—seeking improved process organization and optimization. Driving improvements in benefits processes to simplify workflows. Collecting monthly indicators for the covered scope, analyzing trend lines, and proposing OKRs (Objectives and Key Results). Organizing the training calendar for the area based on indicators guiding actions and effective follow-up and training models for People and Management topics. Responsible for responding to external and internal audits: FSC, SIG, critical ombudsman cases, ISOs, etc. Knowledge and application of SIG norms and procedures. Exemplifying safe behavior and encouraging the team to practice active and responsible care. Promoting strict adherence to safety procedures and integrating prevention into daily routines. Encouraging appropriate use of PPE (Personal Protective Equipment) and exercising the right to refuse work in situations involving serious risk, fostering proposals for control solutions. Ensuring effective incident communication and implementation of necessary corrective actions. **1.0 JOB SUMMARY** Local issue resolver responsible for technical alignment with the team, activity sizing, and SLA compliance with interfacing departments. Planning, analysis, organization, and execution of compensation, benefits, contract administration, and training activities—ensuring compliance with policies and governance frameworks. Responsible for addressing, prioritizing, and resolving critical issues raised by clients, audits, and inspections to mitigate risks. Providing technical support to local team members, **Responsibilities and Duties** **KEY RESPONSIBILITIES** -------------------------------- * Manage compensation processes, including promotions, transfers, and salary adjustments; * Support creation, maintenance, and analysis of organizational structure; * Ensure correct application of compensation policies, acting as guardian of guidelines; * Partner with client areas, adopting a consultative, solution-oriented approach; * Analyze compensation data and indicators (e.g., movements) to generate insights for decision-making; * Develop and monitor dashboards and analyses using BI tools; * Identify improvement opportunities and lead process optimization initiatives; * Ensure compliance with labor legislation, internal policies, and audit requirements; * Adopt an end-to-end perspective of HR processes, ensuring cross-departmental integration; * Participate in developing and reviewing departmental policies, practices, and projects **Requirements and Qualifications** **WHO INSPIRES US?** * Someone who believes in our values; * Proactive; * Analytical mindset; * Proposes ideas and solutions. **WHAT DOES SUZANO EXPECT FROM YOU?** * Completed undergraduate degree in Business Administration, Economics, Human Resources, or related fields; * Solid experience in Compensation; * Experience with HR systems (Senior system is a plus); * Experience in data and indicator analysis; * Knowledge of BI tools (e.g., Power BI, Alteryx); * Knowledge of automation and continuous improvement (RPA, AI, etc.); * **Generalist HR experience (hiring, registration, or benefits) is a differentiator;** * Knowledge of labor legislation and market practices. **Additional Information** **WE OFFER MUCH MORE THAN A JOB!** Your health care: Medical, Dental, and Life Insurance plans; Meal voucher or cafeteria, grocery allowance (VA), and an additional VA at year-end; We understand fixed income matters—but beyond that, we offer extra income through our Annual Variable Compensation Program; For your future preparation, we provide private pension; We practice remote work for corporate roles, flexible hours, and casual dress code; To generate and share value, we offer e-learning courses and training via our digital platform, UniverSuzano; At Suzano, it’s only good for us if it’s good for the world! That’s why we hold many lawful initiatives throughout the year—you can become a volunteer in our Voluntariar program; We also offer a Discount Club with various partners for you to enjoy! **FOR YOUR FAMILY** As a socially responsible company, we recognize the importance of welcoming a new child. Thus, we extend paternity leave to 20 days and maternity leave to 180 days. This benefit also applies to adoptive or judicially granted custody parents, including same-sex couples; To help mothers return to work confidently, we offer an excellent childcare allowance. Considering the best conditions for our team and their families, we provide a monthly cash allowance applicable to either parent who has custody of a child with special needs; Here, your children aren’t left out—we offer a toy voucher and a fully stocked school supplies kit! And if your children excel academically at year-end, we’ll recognize their effort through our “Studying Is Growing” program, awarding a monetary prize they can use as they wish. **SUZANO DOES GOOD** The ***Does Good*** program offers special care for you, Suzano employees and your families—check below: * Tele Does Good: Free, confidential support for Suzano employees and dependents across multiple areas: psychological and social assistance, legal and financial guidance, physical activity and nutritional counseling; * Mental health platform – Wellz offers subsidized online therapy sessions provided confidentially by Suzano, plus numerous self-care opportunities such as guided journeys, mood journals, group therapy, and more; * Physical health platform – TotalPass is a comprehensive wellness platform offering access to gyms, apps, and online classes—with freedom to choose preferred activities. * Pregnancy program – The “Healthy Baby” program provides gestational monitoring via phone calls and outreach, plus delivery of a personalized kit. **#JoinSuzano #WePlantCare #ProudToBelong** We are a **Brazilian multinational company, globally recognized for developing sustainable and innovative solutions from renewable sources**, through eucalyptus tree planting. Trees sit at the heart of our purpose: “Renewing life from the tree.” This is how **we plant an increasingly sustainable future for the planet and people**. With over 100 years of history, **we are the world’s largest pulp producer, one of Latin America’s largest paper producers, and the leader in the toilet paper segment in Brazil**. Our products serve over 2 billion people worldwide, and we export to more than 100 countries. Regarding facilities—both administrative and operational—we operate internationally in Argentina, Austria, China, South Korea, Ecuador, the United States, the Netherlands, Israel, and Singapore. All this is possible thanks to Suzano’s people: **we represent approximately 56,000 direct and third-party employees, plus 300 colleagues across our international offices**. We work to be a competitive company and a leader in transforming our value chain and society. To learn more, visit: www.suzano.com.br
João Silva
Indeed · HR
João Silva
Indeed · HR
