Senior Product Ops

Description

Job Summary: The Senior Agile Master will facilitate agile practices, remove impediments, foster collaboration, and support cultural evolution. Key Highlights: 1. Work in the Product Ops area within the Product Directorate 2. Integrate product metrics with flow metrics to evaluate value 3. Facilitate cadences and practices that promote transparency and adaptation We stand alongside physicians throughout their entire journey and seek individuals who resonate with our purpose, values, and culture to join our team. Let’s transform healthcare together—with those who hold medicine as their vocation! This is an open position in the **Medical Practice Solutions** division, offering a **hybrid work model in SP/BH/RJ**. As the **Senior Agile Master** at Afya, your primary objective will be to facilitate agile practices, remove impediments, foster collaboration, and support cultural evolution—using metrics and tools to ensure alignment and continuous delivery of value. You will work in the Product Ops area within the **Product Directorate**, and be part of a multidisciplinary team, interacting daily with people from teams such as **Product, Technology, Design, Data, Marketing, CX, and B2B**. **All our opportunities are open to people with disabilities (PcD) and INSS-rehabilitated individuals.** ----------------------------------------------------------------------------------------------------- **Responsibilities and Duties** #### **HOW YOU WILL TRANSFORM HEALTHCARE DAILY:** * Implement and evolve flow metrics systems (cycle time, throughput, WIP, flow efficiency) based on the Kanban Method. * Apply statistics, queueing theory, and Monte Carlo simulations for predictive analysis and data-driven decisions. * Integrate product metrics (discovery and outcome) with flow metrics to evaluate delivered value. * Conduct value stream mapping and user journey mapping, identifying bottlenecks and improvement opportunities. * Collaborate with product trios (PM, Design, Tech Lead) and leadership to align operations with strategy. * Facilitate discussions on outcomes versus outputs, promoting a value-oriented mindset. * Design and implement workflow automations and tool integrations (n8n, Jira, Confluence, Rovo AI, MCP Servers, Microsoft Automations). * Eliminate manual work and build self-service systems. * Apply AI to optimize flow and improve processes. * Disseminate flow management practices beyond product areas. * Ensure strategic alignment and information flow across organizational levels (Flight Levels). * Facilitate cadences and practices that promote transparency, inspection, and adaptation. * Support organizational maturity growth in flow management (Kanban Maturity Model). **Requirements and Qualifications** #### **WHAT WE SEEK (though we don’t expect any single person to meet all requirements):** * Experience managing digital products and flow management practices. * Deep knowledge of the Kanban Method, flow metrics, and predictability (cycle time, throughput, Monte Carlo). * Familiarity with continuous discovery (continuous discovery habits, opportunity solution trees). * Applied knowledge of Product Operating Model and Product Operations. * Experience with workflow automation and integrations. * Understanding of basic statistics, queueing theory, and data analysis. * Knowledge of frameworks: Flight Levels, Team Topologies, Cynefin, OKRs. **Additional Information** **Additional Information** -------------------------- #### **PEOPLE ARE OUR GREATEST ASSET—therefore, we offer benefits and partnerships for our team.** **See the main ones below:** **For Daily Life:** * Meal allowance / food voucher; * Flexible working hours and allocations (for Remote positions); * Commuter allowance (for Hybrid or On-site positions); **Salary Enhancement:** * Profit-sharing program (PLR); * Multibenefits: Flexible benefit via Flash Card to use as preferred. **Family, Health & Well-being:** * Gympass / Wellhub; * Viva Psychology (online platform for consultations with psychologists and nutritionists); * Health and Dental Insurance; * Life Insurance; * Extended Parental Leave (up to 6 months for mothers and 20 days for fathers); * Rede D'Ór: Support and key information for maternal and infant health through a network of accredited nurses; * Partnership with SESC in your region (diverse programming across education, health, culture, leisure, and assistance); * Birthday Day Off (one day off to take on your birthday or anytime during your birth month). **Development & Learning:** * Platform with diverse courses to enhance your knowledge (UCA); * Language Academy (AIA); * Leadership Development Program; * Mentoring Program for Women at Afya (MMA); * Discounts on undergraduate and postgraduate courses at Afya’s educational units.  **Bonus for Medical Faculty:** * Premium subscription to Afya iClinic and Afya Whitebook **THE LARGEST BRAZILIAN HUB FOR EDUCATION AND TECHNOLOGY IN MEDICAL PRACTICE.** The Afya brand was launched in 2019, but our story began much earlier. We emerged from the merger between NRE Educacional—the largest group of medical schools in Brazil, founded in 1999—and MEDCEL, a brand offering residency exam preparation courses. With accelerated growth, we have acquired new educational units over recent years—now more than 30 spread across Brazil—and over 10 startups delivering digital solutions for medical practice—Afya Whitebook, Afya iClinic, Afya Papers, Glic, and Cliquefarma are some brands in our portfolio. Visit afya.com.br to learn more about our history and all the solutions we offer. Afya has been a publicly traded company since 2019, with shares listed on the Nasdaq stock exchange in the United States. In 2023, we also made our shares available on the Brazilian stock exchange, B3. Learn more at ir.afya.com.br. **Our purpose is to transform healthcare together with those who hold medicine as their vocation.** To achieve this, we rely on a team of 10,000 curious, collaborative, committed, adaptable, and action-oriented individuals—from every corner of Brazil, with diverse accents, yet speaking the same language, united by a shared purpose. If you identify with the Afya way, **join us in transforming healthcare through education and technology**. \#VemSerAfya