Junior Operations Analyst

Description

**Made by people who transform education** **All Arco positions are open to persons with disabilities.** This position is for the **Digital Collection** team, responsible for ensuring the organization, quality, and availability of educational content across Arco Educação’s platforms. The team directly manages the content lifecycle—from structuring and cataloging to delivering content to schools, teachers, and students—with the goal of ensuring a smooth and efficient user experience with digital materials. Our primary objective is to ensure content remains always accessible, well-organized, and aligned with pedagogical needs—enhancing user experience and supporting the scalability of digital solutions. The Digital Collection team operates across several key areas: * Organization, cataloging, delivery, and maintenance of the digital content collection * Structuring metadata and standardizing information to facilitate search and usage of materials * Ensuring content quality and consistency across platforms * Collaborating with product, technology, and content teams to continuously evolve the collection * Monitoring usage and efficiency metrics for the collection, supporting data-driven decision-making **On a day-to-day basis, you will:** * Create and monitor quality and operational performance indicators; * Respond to customer complaints; * Manage operational failures and non-conformities; * Identify opportunities and implement process improvements; * Standardize operational workflows and routines; * Provide operational support to more junior team members. * Manage operations with external partners, including contracting, demand coordination, training, and delivery tracking. **To participate in our process, you must have:** * Currently enrolled in or completed undergraduate studies; * Intermediate proficiency in Microsoft Office or Google Workspace; * Experience handling recurring operational tasks with volume and deadlines; * Ability to manage multiple demands simultaneously. **Nice-to-have:** * Knowledge of quality tools; * Basic understanding of Generative AI; * Basic familiarity with CMS and LMS platforms; * Ability to write scripts for automation. **(Open position for SP, Curitiba, and Fortaleza)** **What you’ll find at Arco—beyond incredible people:** \+ Meal allowance and/or food voucher \+ Health and dental insurance \+ Transportation voucher \+ Extended maternity and paternity leave \+ Childcare allowance \+ Wellness support: partnership with Wellhub and Zenklub \+ Education incentive \+ Discount on airline tickets \+ Pet health insurance partnership \+ Access to Arco’s didactic materials for employees’ children \+ Partnerships for MBA and postgraduate programs **\#MoreDiversity** We believe that in a diverse and inclusive environment, our **people will be happier, more engaged**, and have **greater potential to reach their full capabilities**. That’s why, at Arco, we respect and value equal rights, recognize individual uniqueness, and believe that **everyone** can contribute to our purpose. **\#JoinArco**