Reception Agent (380)

Description

Job Summary: Provide humanized and high-quality customer service, identify customer needs, deliver accurate information, and conduct negotiation and relationship management. Key Highlights: 1. Humanized and high-quality customer service 2. Building relationships and trust with customers 3. Negotiation and persuasion focused on customer satisfaction Description: * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Ability to negotiate and persuade; * Prior experience in public-facing customer service is preferred. * Provide humanized and high-quality customer service at business units and/or other designated locations; * Identify and assess customer needs to ensure satisfaction; * Provide accurate, valid, and complete information using internal documentation; * Achieve departmental performance targets; * Build sustainable relationships and trust with each customer through open and interactive communication; * Register/update customer information in the service system; * Request authorizations from health insurance providers according to each provider's established policy; * Deliver customer service considering all necessary information for examination procedures, following the company-defined process; * Conduct negotiations with customers regarding fees and payment methods (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Ensure confidentiality and security of information, complying with applicable regulations and policies. 2512250202491935443