**WHO ARE WE?** Vexnet Telecom was founded in 1994 in the city of Nova Russas – CE. This company is the result of the effort and boldness of a young couple who, from an early age, bet on bringing technology and connectivity to the interior of the state. **ORGANIZATIONAL IDENTITY** VISION: To be the most innovative brand with the largest number of customers connected through connectivity, consumption, and well\-being solutions in the Northeast. MISSION: To connect people and deliver the best experiences. VALUES: Cooperation: We possess the ability to work as a team to achieve our goals. Ownership mindset: We have a sense of belonging and act to grow together. Commitment: We take responsibility for every detail and deliver the best service and product. Honesty: We act with transparency, humility, and empathy in our relationships. We are seeking a dynamic and proactive Store Receptionist to provide fast and efficient customer service, assist with inquiries, and ensure customer satisfaction. **WHAT WILL BE YOUR CHALLENGES?** * Greet and support customers in person and remotely, monitor issue resolution until completion, and ensure customer feedback; * Sell Vexnet solutions and services; * Assist and resolve customers’ financial inquiries (restructuring, blocking, and unblocking); * Record all customer interactions and issues in the system; * Clarify customer inquiries clearly and accurately, maintaining effective and courteous communication; * Support other store activities. **WHAT DO WE NEED FROM YOU?** * Completed high school education; * Experience with MS Office (Word and Excel); * Strong verbal communication skills; * Basic computer knowledge; * Willingness to travel. **WHAT ARE WE LOOKING FOR IN YOU?** * Knowledge of telecommunications is a plus; * Sales and customer service techniques; * Emotional intelligence; * Multitasking ability; * Empathy; * Commitment to quality and service excellence. Come be \#Vexlover!
João Silva
Indeed · HR
João Silva
Indeed · HR
