E-COMMERCE ASSISTANT

Description

Job Summary: A professional to manage the product catalog, monitor orders, control inventory, and serve customers on an e-commerce platform. Key Highlights: 1. Manage e-commerce operations, optimizing processes and customer experience. 2. Collaborate on continuous improvement and interdepartmental communication. 3. Use digital tools for order management and customer service. **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM with a 2-hour break; Saturday from 8:00 AM to 12:00 PM **Level:** Professional **Employment Type:** Full-time – CLT **?? What You Will Do (Responsibilities)** * Update and manage the product catalog on the **e\-commerce** platform to ensure accurate and appealing information. * Monitor orders and track logistics processes using **order management systems** to ensure efficient deliveries. * Control digital inventory and communicate updates to prevent stockouts and losses. * Serve customers via digital channels, using **online customer service tools**, to ensure satisfaction and prompt resolution of inquiries. **?? How You Will Interact and Impact** * Contribute to the continuous improvement of internal **e\-commerce** processes through operational feedback and suggestions. * Facilitate communication among suppliers, logistics, and customer service to ensure an integrated customer experience. **Requirements:** **?? Essential Requirements** * Completed high school education, preferably supplemented by technical or undergraduate studies in related fields—or equivalent practical experience. * Basic knowledge of **English** for reading and understanding technical content. **?? Technical Competencies** * Proficiency in digital platforms. * Familiarity with content management and product listing tools. * Proficiency in **Excel** for data control and analysis. * Experience with customer service systems and order management. **?? Behavioral Competencies** * Organization and attention to detail to ensure website information quality. * Proactivity in identifying and resolving issues. * Strong communication skills to collaborate effectively within teams and interact with suppliers and customers. * Ability to work under pressure and meet deadlines. * Flexibility and adaptability in a dynamic environment. **?? Preferred Qualifications** * Knowledge of **Google Analytics** tools and performance metrics. * Experience with basic image and video editing for e\-commerce. * Familiarity with ERP systems integrated with e-commerce. * Knowledge of digital marketing and social media. * Advanced English for international communication and support. **Benefits:** Medical assistance, Dental assistance, Meal allowance, Transportation allowance