You will work in a call center environment of one of the largest companies providing banking collection services in Brazil. Responsibilities: * Support real-time operations monitoring; * Contribute to operational stability by identifying and resolving incidents; * Collaborate with the team in decision-making for operational adjustments; * Ensure accurate recording of information and data. Duties: * Monitor and track real-time dialer dashboards; * Update operational reports and controls; * Assist in distributing tasks among the team; * Record and report incidents to the technical team or vendor; * Support communication with the team regarding operational status; * Provide support in generating daily reports. **8 hours per day, Monday to Friday from 08:00 to 16:36, and Saturday from 08:00 to 14:00** **Requirements:** Prior experience in ControlDesk, operational planning, or related areas. Completed high school education, technical education, or undergraduate degree (completed or in progress). Reside in Ribeirão Preto. Proficiency in Microsoft Office Suite. Compensation: R$2\.623,00 per month Benefits: * Medical assistance * Meal allowance * Food voucher * Transportation voucher Selection question(s): * Do you reside in Ribeirão Preto - SP? * Are you currently studying? If yes, which course? Education: * High school diploma (preferred) Experience: * ControlDesk (preferred) Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
