Claims Assistant

Description

Job Summary: We are seeking a detail-oriented, solution-focused Claims Assistant to handle claim opening, monitoring, and customer support during claims. Key Highlights: 1. Focus on solutions to integrate the operational team 2. Agile and efficient customer support and service 3. Dynamic environment oriented toward continuous development About RDAN SEG CORRETORA DE SEGUROS LTDA RDAN is an insurance brokerage focused on delivering customized, high-quality solutions to its clients. We value integrity, transparency, and professionalism in all our relationships. About the Position We are looking for a detail-oriented, organized, and solution-focused Claims Assistant to join our operational team. If you have experience in the insurance industry, proficiency in handling claim opening processes, and seek an opportunity to grow within a dynamic environment, this role is for you! The professional will work onsite from Monday to Thursday at our Ipiranga unit in São Paulo, and remotely on Fridays. Responsibilities - Open, monitor, and triage claim processes. - Analyze initial documentation to ensure compliance with policy terms. - Provide support and service to customers during claims, ensuring prompt and efficient assistance. - Maintain internal systems updated with the status of each incident. Benefits - Meal Allowance (VR) - Transportation Allowance (VT) - Health Insurance Work Schedule - Monday to Friday, 40 hours per week - Onsite work from Monday to Thursday at Ipiranga, SP - Remote work on Fridays We value an inclusive, collaborative environment focused on the continuous development of our employees. **Requirements and Qualifications** - Proven experience in claim opening and initial claim adjustment. - Completed high school education or undergraduate degree (in progress or completed) in Business Administration or related fields. - Strong verbal and written communication skills, empathy, and problem-solving ability. - Proficiency in basic office tools (Microsoft Office / Excel). - Ability to work with systems and calculation/quotation tools. - Collaborative mindset and customer orientation. - Knowledge of insurance legislation and regulations is desirable. **Additional Information** - Meal Allowance, Transportation Allowance, Health Insurance