Back Office Assistant

Description

Job Summary: Provide customer support via email, phone, and chat; resolve pre-sales and post-sales issues; and ensure customer retention and a positive experience. Key Highlights: 1. Customer support via email, phone, and chat 2. Resolution of pre-sales and post-sales issues 3. Ensuring customer retention and a positive support experience A mattress store is seeking a Back Office Assistant in Rio de Janeiro. **Responsibilities:** Support customers via email, phone, and marketplace chats. Forward customer requests to the respective internal departments. Resolve pre-sales and post-sales issues across owned and partner channels. Provide clear and concise information to customers. Ensure customer retention and a positive support experience. Previous experience as an Administrative Assistant, Office Assistant, Internal Support Analyst, or Process Assistant may indicate suitability for some of the responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: BRL 1,700.00 * Meal Allowance * Transportation Allowance **Additional Information:** * Employment Type: Full-time, on-site * Schedule: Full-time * Working Hours: To be determined.