COUNTER ATTENDANT I

Description

#### **About the position:** * The Counter Attendant is responsible for providing courteous and efficient customer service, delivering product and service information, and ensuring the organization and cleanliness of the workplace. This professional interacts directly with the public, guaranteeing a pleasant and effective shopping experience. Serve customers at the counter, identifying their needs and offering solutions; Provide information about products and services, promotions, and payment terms; Receive and process product orders, whether for immediate pickup or delivery; Maintain a clean and organized counter and service area; Perform cash register opening and closing procedures when required; Monitor and organize inventory of displayed products; Handle customer complaints and issues, seeking mutually satisfactory resolutions. #### **Main responsibilities:** * Direct customer interaction, identifying needs and providing appropriate support. * Inform customers about products, services, current promotions, and payment terms. * Receive, record, and process orders for pickup or delivery. * Keep the counter and service area organized and clean, ensuring a pleasant environment. * Perform cash register opening and closing, ensuring accurate financial transactions. * Monitor inventory of displayed products, organizing restocking as needed. * Manage complaints and resolve issues, aiming for customer satisfaction. * Collaborate with the team to maintain an efficient and harmonious service flow. #### **Mandatory requirements:** * Completed high school education. * Strong communication skills and proficiency in customer service. * Ability to work effectively in a team. * Proactivity and willingness to learn about offered products. #### **Desirable requirements (advantage):** * Prior experience in customer service or similar roles. * Friendliness and empathy in dealing with customers. * Organizational skills and attention to detail. * Agility and efficiency in task execution. * Ability to work under pressure in busy environments. #### **Benefits:** * Meal voucher * Discounts at partner companies; * Benefits card; * Training and development programs through our Corporate University \- Uniffato; * Opportunities for career growth and development. #### **Work schedule and hours:** 6-day rotation with 1 day off 7 hours 20 minutes daily