**About DHL** --------------- Connecting people, improving lives. Become a DHL professional and gain essential support for your everyday life through our top-tier benefits — we prioritize your safety, health, and that of your family. Build your career with us and seize opportunities to grow through multicultural experiences that challenge you daily. This will not be just another job — it will be your chance to positively impact both the environment and the people inside and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be harnessed if everyone feels they can truly be themselves every day — regardless of ethnicity, religion, sexual orientation, gender, disability, or any other personal characteristic. This is what we mean by inclusion. Diversity is our strength. Being DHL means maximizing your capabilities. \#GoTeach \#GoHelp \#GoGreen**Job Description** --------------------- Monitor scheduling, ensure daily traffic release to guarantee on-time deliveries, address each client’s specific requirements, handle various documents, comply fully with all related procedures, and prepare reports and spreadsheets to support the department’s operational demands. Track all pickup requests, manage the return process, investigate lost items and incidents, verify proof-of-delivery documents, monitor operations via spreadsheets and communication systems with drivers, and control the client’s integrated system.**Requirements** -------------- \- Completed high school education \- Proficiency in Microsoft Office (intermediate level) \- Strong typing and system input skills \- Preferably prior experience in logistics routines \- Knowledge of transportation operational processes**Responsibilities** --------------------- 1\. Monitor deliveries and pickups via integrated systems and/or direct contact with drivers en route; 2\. Conduct active and passive monitoring of routes in progress; 3\. Supervise dispatch and vehicle verification within the SVC facility; 4\. Complete daily operational logs with relevant operational information; 5\. Manage delivery performance to consistently meet operational SLAs; 6\. Communicate effectively with drivers; 7\. Use the internal transportation/fiscal system to record payments for contractors; 8\. Follow operational procedures and comply with DHL Supply Chain policies and standards, including those related to HSE, Quality, and the Code of Conduct.
João Silva
Indeed · HR
João Silva
Indeed · HR
