**SoftExpert** is the market-leading company in software solutions for integrated management of compliance, innovation, and digital process transformation. And a great company has great numbers: over 900 employees, more than 3,000 customers, and 3 million users across over 50 countries worldwide! We have completed 30 years, and our dream is to reach every country globally with our solutions. That is why our motto is **\#WeAreExpertsAndGlobal** **The Opportunity** This position is responsible for providing technical support to domestic and international markets, interacting with customers and partners, as well as guiding them on best practices for operating SoftExpert applications. **Responsibilities and Duties** * Clarify questions regarding the functionality and features of SoftExpert applications; * Simulate situations reported by customers to identify incident root causes; * Collaborate with Development and Technology teams to resolve incidents; * Log all incidents reported by customers; * Provide Development and Technology teams with information to continuously improve SoftExpert applications; * Seek support and involvement from other SoftExpert areas (e.g., Development, Technology) to resolve incidents when necessary; * Meet response time requirements and other clauses stipulated in support contracts; * Assist in mapping and validating preventive and corrective procedures in computing environments; * Interact with the customer’s IT department or its designated representative. **Requirements and Qualifications** * Bachelor’s degree in IT, Computer Science, or related fields (completed or in progress) is desirable; * Prior experience in customer support; * Proficiency in Spanish is mandatory for communication with LATAM/Spain customers; **You will stand out if you have:** Some proficiency in English; * **Additional Information** **What do we offer our \#Experts?** Unimed Health Plan: No monthly fee for the primary holder and only 30% co-payment PLR (Profit Sharing): We recognize and value your efforts with a special annual PLR Meal Voucher or Food Voucher: Enjoy meals with no payroll deduction, with a benefit of R$950.00 Education Assistance: Scholarships for language courses, undergraduate, graduate, or specialization programs, with up to 70% monthly reimbursement TotalPass: Access to gyms, psychologists, and nutritionists nationwide at an exclusive discount Dental Plan: Choose among three comprehensive dental plans to care for your smile across Brazil Referral Bonus Program: Refer a friend and receive bonuses in your Flash account Free Online Courses: Enhance your skills with 100% free courses developed by SoftExpert Internal and External Training Programs: We invest in your growth through dedicated training initiatives Pharmacy Partnership Life Insurance We are a market reference as a company offering **software solutions for integrated management**, with over 40 components dedicated to business administration and management. Our goal is to enable companies to achieve compliance, innovation, and digital process transformation—ensuring a comprehensive and effective approach. And a great company has great numbers: we operate 11 business units across different countries, employ over 900 people, serve more than 3,000 customers, and support 3 million users spread across approximately 50 countries worldwide. With three decades of operation, we dream of reaching every country globally with our solutions—so here’s to **\#WeAreExpertsAndGlobal**! If you enjoy challenges and want to be part of this global journey toward digital transformation, **we want to meet you!**
João Silva
Indeed · HR
João Silva
Indeed · HR
