Job Summary: Provide first contact and efficient lead screening to ensure a positive customer experience from the very beginning of their journey. Key Highlights: 1. Qualify and appropriately direct lead opportunities. 2. Conduct initial customer service with agility, clarity, and customer focus. 3. Maintain efficient communication aligned with customers' needs. Movida is an innovative urban mobility solutions company with a business model strongly oriented toward socio-environmental development. Operating since 2006, it currently owns Brazil's newest vehicle fleet and maintains locations in major cities and airports nationwide. The company is recognized as a modern car rental provider, aligned with the latest technological trends, investing continuously in fleet diversification and renewal, employee training, and exclusive services. Guided by its devotion to service, Movida pioneered offerings such as monthly and long-term car rentals for individuals, prepaid options, and 27-hour daily rental periods. Focused on technology, it also led the industry by introducing solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A SIMPAR Group company, Movida is now part of Movida Participações, established in 2015 to manage operations related to car rentals, used vehicle sales, and light vehicle fleet outsourcing management. With over 6,000 passionate employees, Movida stands out for its innovative and straightforward approach. Customer focus and its PEOPLE are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** **Job Mission:** Provide first contact with leads, ensuring efficient and strategic screening for proper routing to sales executives. Act as the customer’s first point of contact, delivering a positive experience from the start of their journey. **Responsibilities and Duties:** Operate lead generation platforms to qualify and appropriately route opportunities; Ensure forwarded leads meet the quality criteria defined by the commercial team; Conduct initial customer service with agility, clarity, and customer focus; Demonstrate proactive behavior and ownership mindset in all interactions; Maintain consistent contact with customers, ensuring efficient communication aligned with identified needs. **Requirements and Qualifications** * Education – Completed or ongoing undergraduate degree; * Proficiency in Microsoft Office suite; * Prior experience in customer service and lead generation is desirable; * Easy access to the Itaim Bibi area is required; * Full-time on-site availability is mandatory. **Additional Information** We offer the traditional benefits you already know—and go beyond them. Learn more! * **TUNED IN TO YOU:** Specialized 24/7 support for our employees and their families through a dedicated center offering psychological, health, social, family, financial, and/or legal assistance—all under absolute confidentiality. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how important children’s and adolescents’ education is. At **MOVIDA**, we help with the purchase of **school supplies** for our employees’ children. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our people learn and accelerate professional development—becoming true protagonists of their careers. * We recognize and value our **veteran employees** who celebrate years of service. Those with **more than 15 years** receive a special mega-event. * **Mom's Corner:** A dedicated space at our headquarters in Itaim Bibi and administrative headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and well-being. * **Pet Love:** To care for your four-legged family member too, we include a special benefit for this beloved family member. Do you identify with this position? Explore our job openings, apply, and join us in growing this company every day. **About Movida** Movida (MOVI3\) is a car rental company offering innovative urban mobility solutions for all types of needs. As a pioneer in services such as monthly individual car rentals, in-car Wi-Fi, prepaid options, and social media chatbots, Movida was the first car rental company in Brazil to go beyond the vehicle itself—helping revolutionize the car rental sector nationwide. Attuned to modern times, Movida invests in sustainability: it became the world’s first publicly listed car rental company to obtain B Corporation Certification—a distinction reserved for select companies whose business models prioritize socio-environmental development. In Brazil, it launched Carbon Free—the first program of its kind among car rental companies—to neutralize CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013 and went public in February 2017. Today, it is one of the companies within SIMPAR S.A. With an innovative profile supported by strong corporate governance, Movida operates both in retail—through car rentals—and in the corporate market—via fleet outsourcing for businesses—as well as used vehicle sales. Following substantial investments over the past four years, Movida now manages a fleet exceeding 268,000 vehicles, operates 259 car rental locations, and maintains 89 used vehicle sales points. For more information, visit Movida’s website: https://www.movida.com.br/
João Silva
Indeed · HR
João Silva
Indeed · HR
