Apprentice | Itu

Description

Job Summary: We are seeking passionate and talented individuals with enthusiasm and proactivity to provide customer service and support in a dynamic environment. Key Highlights: 1. Career development and growth opportunities 2. Work environment recognized as one of the Best Companies 3. Focus on diversity and inclusion **We are looking for passionate and talented people to join our team!** Do you enjoy being challenged and believe that daily challenges drive your growth? If yes, join Mercantil! Here, you’ll find abundant opportunities to develop and take ownership of your career — all within one of the **Best Companies to Work for in Minas Gerais**. By joining us, you’ll grow in a dynamic environment where your talent will be recognized and encouraged. The fit becomes even better if you have enthusiasm, strong communication skills, proactivity, and, of course, a results-oriented mindset! **Grow with us!** **\#VEMSERMERCANTIL** **Responsibilities and Duties** **Your main challenges will be:** * Customer service; * Customer screening; * Support in branch operations. **Requirements and Qualifications** **We seek:** * High school graduates; * Availability to fulfill a minimum contract duration of 1 year and 4 months; * Availability to work either 6 hours or 4 hours daily in the morning shift (08:00–14:00 or 08:00–12:00\); **You’ll stand out if you have:** * Proficiency in Microsoft Office; * A proactive profile and eagerness to learn. **Work Location:** **Itu/SP (On-site).** **Additional Information** **What we offer:** * Transportation allowance; * Career and development opportunities. All positions are also open to persons with disabilities (PCDs). We are the leading ecosystem for the 50+ demographic. With over 80 years of history, our journey has been defined by continuous innovation and expansion of services — always centered on technology to deliver an exceptional banking experience. After all, our customers are our reason for being. We are undergoing consistent transformation, driven by innovation, technology, data, and people. Serving over 9 million customers and focusing on the 50+ segment, our bank’s purpose is to deliver a unique experience for this population. This momentum has earned recognition: Mercantil ranks among the Best Companies to Work for in Minas Gerais and stands as the fifth-largest payer of social security benefits in the country. Excellence is also reflected in our consistently high Net Promoter Score (NPS), an indicator measuring customer satisfaction and loyalty. With over 300 service points across nearly 250 cities, the bank consolidates its national presence with proximity and efficiency. Moreover, great ideas always find space here. We believe in the power of diversity and inclusion to transform realities. Therefore, our opportunities extend to persons with disabilities, Black and Indigenous individuals, LGBTQIAPN\+, people aged 50+, women enrolled in assistance programs addressing domestic violence, and other historically marginalized groups. We remain committed to building a fair, representative, and truly inclusive environment offering real opportunities for everyone. Join us! If this resonates with you, become part of our team: **\#VEMSERMERCANTIL**