Operations Assistant

Description

Job Summary: The Operations Assistant ensures accuracy and traceability of all volumes from receiving to shipping, guaranteeing compliance and safety. Key Highlights: 1. Focus on accuracy and operational integrity 2. Development in logistics systems and equipment 3. Culture of continuous improvement and teamwork **Description** The **Operations Assistant** must ensure the accuracy, integrity, and traceability of all volumes throughout operations—from receiving through shipping and exception handling—ensuring compliance with DeLuna’s processes, adherence to customer SLAs, and the safety of personnel and cargo. **Mandatory Requirements** * Education: Completed high school. **Technical Competencies** * Basic knowledge of inventory, order picking, storage, and verification. * Understanding of inbound and outbound goods control. * Operation of simple equipment (manual pallet jack) and willingness to learn motorized equipment (forklift, electric pallet truck). * Familiarity with inventory routines and cycle counting. * Attention to safety regulations and proper use of PPE. * Reading and operation of RF scanners and TMS/WMS systems. * Labels, barcodes/QR codes; freight bills and transport manifests. * Basic knowledge of occupational safety and ergonomics. * Digital skills: Basic navigation in systems, email, and spreadsheets (basic Excel/Google Sheets). **Behavioral Competencies** * Attention to detail and accuracy. * Sense of urgency and operational discipline. * Organization and teamwork. * Objective and assertive communication with operations staff and drivers. * Owner mindset, ethics, and customer focus. * Adaptability to volume fluctuations and layout/process changes. * Continuous improvement mindset (Kaizen/5S). **Preferred Qualifications** * Experience in high-volume last-mile/e-commerce operations. * Experience in logistics verification, last-mile delivery, DSP hubs/stations, or warehousing. * Knowledge of RFID and sampling-based audits. * Understanding of electronic freight bills (CT-e), digital delivery receipts, and return procedures. * Experience handling special cargo (white/brown goods) and, where applicable, cold-chain logistics. * Owner mindset, ethics, and customer focus. * Adaptability to volume fluctuations and layout/process changes. * Continuous improvement mindset (Kaizen/5S). * Prior experience in Distribution Centers or e-commerce operations. * Proficiency in logistics systems, WMS, spreadsheets, and control platforms. * Ensuring correct addressing, labeling, and compliance of sacks/containers. * Identifying special volumes (fragile, heavy, temperature-controlled, high-value). **Responsibilities:** * Assisting in vehicle loading and unloading. * Receiving and verifying merchandise against orders and fiscal documents. * Operating manual and electric pallet jacks. * Storing and organizing products according to safety standards. * Accurately picking and preparing orders for shipment. * Conducting periodic inventories for stock control. * Maintaining cleanliness and organization of the work area. * Collaborating to optimize logistics processes. * Assisting in resolving operational incidents. * Recording and reporting activities and incidents to the supervisor. * Verifying vehicle checklists and shipping documentation (freight bills, manifests). * Performing 100% scanning during loading (scan-out) to ensure traceability. * Monitoring sealing and release within scheduled time windows (departure SLA). * Handling discrepancies (shortages, overages, damages, illegible labels) with documentation and photographic evidence. * Processing returns and redeliveries per reverse logistics flow. * Executing cycle counts, inventory reconciliation, and report closing Compensation: R$1.664,00 per month Benefits: * Medical assistance * Dental assistance * Basic food basket * Life insurance * Meal allowance * Transportation allowance Work Location: On-site