IT Assistant - Infrastructure

Description

We have a new opportunity: IT Assistant \- Infrastructure Open position: IT Assistant \- Infrastructure Work location: Jardins / Downtown – São Paulo Schedule: Monday to Friday, 9:00 AM to 6:48 PM (1-hour lunch break) Key responsibilities: * Respond to technical support requests; * Perform basic troubleshooting for software and systems used by end users; * Prepare corporate notebooks, desktops, and mobile phones for new employees, including application installation and access configuration; * Update devices, execute commands via CMD, and ensure they are ready for use; * Create and manage user access rights according to job role and department; * Assign and manage software licenses based on functional requirements; * Lock and unlock user accounts during vacations or upon return; * Mobile Device Management; * Request equipment from the Facilities department for procurement purposes; * Monitor and maintain corporate phone lines, tracking mobile data usage to prevent overages; * Assign phone numbers according to store or department. Mandatory requirements: * Currently pursuing or completed undergraduate degree in technology-related fields; * Prior experience in this role; * Knowledge of Windows AD, antivirus configuration, inventory software, and GLPI; * Strong logical reasoning and interpersonal skills. Preferred qualifications: * Administrative support experience; * Familiarity with Linx system; * Experience processing invoices. Salary: To be discussed Benefits: * Meal voucher or food allowance * Health and dental insurance * Petlovers insurance plan * Gympass and Total Pass * Zenklub * Extended maternity/paternity leave * Day off * Transportation voucher (VT) * Tuition assistance * Payroll-deductible loan * Discounts at nk store bazaar Minimum education level: Bachelor's degree