Workforce Management & MIS Manager (Client Facing)

Description

Job Summary: We are seeking a professional passionate about Workforce Management, data, and leadership to assume a strategic, client-facing role—leading workforce planning and performance analysis. Key Highlights: 1. Lead end-to-end WFM and MIS with focus on forecasting and capacity planning 2. Direct senior-level interaction with clients, presenting data and strategies 3. Opportunity to lead WFM, Real-Time, and MIS teams Job Description* Job Title: Workforce Management \& MIS Manager (Client Facing) City: Curitiba State/Province: Parana Posting Start Date: 5/6/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future\-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever\-changing world. For additional information, visit us at www.wipro.com. Job Description: **Job Description** ------------------- **We are hiring! \| Workforce Management \& MIS Manager (Client Facing)** **Location:** Curitiba **Language:** Fluent English (mandatory) Are you passionate about **Workforce Management, data, and leadership**? We have an excellent opportunity for you to take on a strategic, fully **client\-facing** role—leading workforce planning and performance analysis in large-scale operations. **About the Role** We seek a hands\-on professional to lead WFM and MIS end-to-end, with strong expertise in **forecasting, capacity planning, performance analytics, and team management**, as well as direct senior-level client interaction. **Key Responsibilities** ✔️ Strategic and operational workforce planning (short-, medium-, and long-term) ✔️ Forecasting, scheduling, and real-time operations management ✔️ Leadership of WFM, Real\-Time, and MIS teams ✔️ Advanced analytics and generation of executive insights ✔️ Direct client interaction—presenting data, risks, and strategies ✔️ Report enhancement and process automation **͏** ----- * + ✅ **Requirements** - Solid WFM experience in contact center operations (inbound) - Experience leading WFM and/or MIS teams - Strong analytical ability and advanced Excel proficiency - Fluent English (with excellent executive communication) - Experience planning for large-scale operations✨ **Preferred Qualifications** - Knowledge of WFM tools (NICE, Verint, IEX, etc.) - Experience in multinational or BPO environments - Knowledge of SQL, Power BI, or Tableau **͏** ----- **Deliverables** No. Performance Parameter Measure 1\. MIS Management and Reporting Quality of Analysis Zero errors in reports Zero non\-conformance on timelines with respect to the client/ stakeholder requirements 2\. Stakeholder Management Customised dashboards as per client and functional requirements Zero escalations on data reporting Zero non\-conformance on security or compliance requirements 3\. Team Management Team attrition %, Employee satisfaction score **͏** ----- * + **Benefits of Being a Wiproite:** - Meal or food allowance - Medical and dental insurance - Life insurance - Childcare allowance - Transportation allowance - Variable compensation for sales positions - Extended maternity and paternity leave - Workplace fitness programs - Learning and development opportunities—including certifications, language programs, and partnerships with language schools and universities - Access to internal corporate learning platforms such as WiLearn (10,000 courses) and Udemy (40,000 technical courses), with globally recognized certifications - Discounts on purchases and courses via partner networks - Lectures and workshops: health and wellness promotion, career development workshops, professional and leadership development plans - PreferToRefer (Wiplinks): every employee receives a bonus for referring someone who also becomes a \#Wiproite - Tenure Recognition Program: certificate \+ points in the “Circle of Winners” program -*Interested? Don’t miss this opportunity—apply now! Please ensure your phone number and email address are up to date.* *All our positions are open to persons with disabilities.* **͏** ----- Mandatory Skills: MIS . Experience: 3\-5 Years . Reinvent your world. We are building a modern Wipro. We are an end\-to\-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA \- as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.