Call Center Operator

Description

Job Summary: FMU is seeking Active Call Center Operators for sales of undergraduate and postgraduate courses, performing lead qualification, in-person service, event support, and student retention. Key Highlights: 1. Conduct sales of undergraduate and postgraduate courses. 2. Provide customer service and support across various student recruitment channels. 3. We seek communicative, proactive professionals focused on results. **We are the Metropolitan University Center of Faculdades Metropolitanas Unidas, also known as FMU.** Recognized as one of the most traditional and innovative higher education brands in São Paulo and throughout Brazil, FMU upholds **ethics** as a non-negotiable principle, guiding every action with integrity and responsibility. Our **commitment** is to deliver high-quality education, demonstrating excellence and determination in every challenge. We consistently pursue **high performance**, transforming obstacles into opportunities to innovate and achieve exceptional results. **If you identify with this purpose and wish to join a dynamic and challenging environment, this is your opportunity!** FMU is hiring Active Call Center Operators for **sales of undergraduate and postgraduate courses**. We seek communicative, proactive professionals focused on results. Responsibilities and Duties * Lead qualification in queue to optimize waiting time for prospects, applicants, or freshmen. * In-person counter service (all admission methods), clarification of inquiries, covering the entire enrollment sales process, negotiation, persuasion, retention, and enrollment closure. * Support external initiatives, including participation in fairs and events at schools & companies, commercial outreach activities—i.e., all actions involving recruitment of new students for the Institution. * If required, support “retention” service for students wishing to cancel enrollments, executing all related workflows until full process completion—whether reversal or finalization of the request. * Back-office support for tasks involving evidence gathering for the reporting area to critical channels. Requirements and Qualifications * ✅ Currently pursuing a Bachelor’s degree in Business Administration, Communications, Management, or Exact Sciences; * ✅ Intermediate proficiency in Microsoft Office; * ✅ Prior experience in customer relationship and sales via telephone, chat, WhatsApp, and other communication channels; * ✅ Daily initiative, supporting applicants, freshmen, and colleagues; * ✅ Ability to persuade, negotiate, and develop argumentation and negotiation skills; * ✅ Aptitude for handling objections to promote retention and negotiations that contribute to the Institution’s results; * ✅ Adaptability and flexibility, including resilience in the workplace and daily situations. **Salary:** Market-competitive. * **Medical insurance** fully covered by FMU; * **Dental insurance** (optional); * **Life insurance**; * **Transportation allowance**; * **Meal voucher**; * **TotalPass**; * Two **full tuition scholarships** for undergraduate and postgraduate programs. **Work location:** Liberdade Campus (Rua Taguá, 150) – São Paulo **Work modality:** 100% in-person **Working hours:** Morning or afternoon shift (to be agreed upon) **Shift schedule:** To be determined Job type: Permanent CLT contract Compensation: R$1.600,00 – R$1.650,00 per month Benefits: * Dental insurance * Education assistance * Commercial partnerships and discounts * Life insurance * Meal voucher * Transportation allowance Work location: In-person