Senior Internship - Cloud Communication

Description

Job Summary: Intelbras is seeking an intern to provide support in cloud communication, including customer service, technical issue investigation, and solution maintenance. Key Highlights: 1. Collaborative, diverse, and dynamic environment focused on innovation. 2. Opportunity for continuous learning and shared growth. 3. Customer support via phone, email, or chat. Join the INlover team! At Intelbras, we are driven by innovation that goes beyond technological advancement: we tackle challenges to create real-world solutions that truly solve everyday problems—delighting customers, partners, and talent alike. Our environment is collaborative, diverse, and dynamic, always focused on delivering results that impact businesses and homes. If you seek a space that encourages growth, continuous learning, and shared development, join us as an INlover and help build an extraordinary future together! **About this opportunity:** **Area:** SUP – Cloud Communication **Work model:** On-site **Available shifts:*** 10 AM to 4 PM, Monday through Friday ✨ We value diversity and encourage applications from People with Disabilities, individuals aged 50+, LGBTQIAPN+, Black individuals, mothers, and other underrepresented groups. Everyone is welcome on our team! **Your day-to-day responsibilities will include:*** Providing customer support via phone, email, or chat to resolve inquiries and/or technical difficulties. * Investigating root causes of customer-reported issues, verifying aspects such as installation, configuration, and usability. * Assisting customers with solution configurations and integrations. * Documenting and recording all support interactions. * Staying updated on trends and technological advances related to IP-PBX, telephony, networking, chatbots, and AI. **What we’re looking for:*** Currently enrolled in an undergraduate program in Systems Analysis and Development, Information Systems, Computer Science, or related fields. **Preferred qualifications:*** Basic English proficiency; * Knowledge and/or experience in Customer Support; * Knowledge and/or experience in SaaS; * Familiarity with chatbot solutions; * Familiarity with Cloud Telephony solutions. **What we offer:*** Dental plan; * Free on-site meals; * Dedicated free shuttle bus service – specific routes; * Birthday Day Off; * Wellhub (Gympass) membership; * Free on-site parking; * Additional internship stipend; * On-site restaurant, snack bar, mini-market, bank; * Clinic and pharmacy; * Health and wellness programs (office gym classes, psychological support); * Discounts on Intelbras products; And much more!