Job Summary: We are seeking a Training Instructor to develop and train employees, managers, and franchisees, ensuring standardization, quality, and food safety. Key Highlights: 1. Team development and excellence in customer service 2. Supporting the implementation of new procedures and process standardization 3. Focus on engagement and learning in theoretical and practical training JOB MISSION: We are seeking a Training Instructor to develop and train employees, managers, and franchisees across the Giraffas Network, ensuring process standardization, service quality, and food safety. This person will be responsible for delivering theoretical and practical training during restaurant openings and refresher sessions, driving team growth, supporting revenue-increase strategies, and contributing to excellence in our customers' experience KEY RESPONSIBILITIES: * Ensure excellence in customer service delivery. * Support the development of restaurant teams across the network. * Contribute to revenue growth strategies across sales channels and portfolio analysis. * Support the implementation of new procedures, refresher training, and process standardization. REQUIREMENTS AND QUALIFICATIONS: * High school diploma; * Prior experience in restaurants, food service chains, or in team training/capacitation roles. * Willingness to travel frequently and stay away from home for extended periods (up to 30 days). * Practical knowledge of restaurant operations, good manufacturing practices, and food safety. * Ability to deliver theoretical and practical training with emphasis on engagement and learning. * Strong interpersonal skills, clear communication ability, influence, and teamwork orientation. * Flexibility, resilience, self-confidence, and customer focus. Preferred Qualifications: * Experience as a training instructor or in leadership roles within restaurants. * Knowledge of operational performance indicators and sales strategies. * Familiarity with training methodologies (e.g., P.A.P.A – Prepare, Present, Practice, Evaluate). Minimum Education: High School Diploma (Secondary Education) Willingness to travel * Medical assistance * Totalpass * Giraffas App Voucher * Commuter allowance * Life insurance * Profit-sharing program * Pharmacy benefits * Birthday Day Off * Dental assistance * Structured career plan * Payroll-deductible loans * Private pension plan * Educational partnerships * Meal and food vouchers * Wellhub
João Silva
Indeed · HR
João Silva
Indeed · HR
