TELEPHONY SPECIALIST

Description

Job Summary: We are seeking a professional to monitor, manage, and optimize voice network performance, ensuring communication system quality and availability. Key Highlights: 1. Participation in telephone system evolution projects and continuous innovation 2. Ensuring call availability and quality 3. Collaborative environment with continuous development **Job Description** **Hello, we are Grupo Netway!** Here, we have a large team that makes everything happen! It is through the effort and dedication of each of our people that we have become a reference in what we do, united in our purpose: “Exceeding expectations by connecting people and organizations, breaking boundaries.” With presence in over 100 cities across multiple Brazilian states, we deliver high-quality, stable connectivity to more than 70\.000 customers nationwide. Our connection goes beyond providing reliable internet. We operate our own fiber route to São Paulo, ensuring superior performance when accessing websites and games hosted in that region. We also offer Value-Added Services (VAS) aligned with our audience, such as: Max, Paramount\+, Globoplay, Telemedicine, among others. Our commitment extends beyond internet — we strive to deliver well\-being, convenience, and technological advancement to our customers. **Join Grupo Netway and make your mark by shaping history!** **Responsibilities and Duties** * Monitor voice network performance, identifying and resolving faults * Manage telecom operators and telephony contracts * Perform troubleshooting for incidents and technical issues * Implement improvements and optimizations in communication systems * Support the deployment of new telephony projects * Ensure call availability and quality * Control costs and propose strategies for reducing telecom expenses * Document processes, configurations, and technical procedures * Collaborate closely with IT, network, and infrastructure teams * Provide technical leadership for telephony evolution projects * **Identify opportunities for innovation and continuous improvement** * **Administer and configure telephony systems (PABX, VoIP, SIP, and IP telephony)** **Requirements and Qualifications:** + Proven experience in telephony and telecommunications + Proficiency in VoIP, SIP, and IP telephony + Knowledge of on-premises and cloud-based PABX systems + Understanding of networking (TCP/IP, VLAN, QoS) + Experience with monitoring tools + Familiarity with telecom operators + Experience in deployment and optimization projects**Preferred Qualifications:** + Experience with Asterisk, Issabel, 3CX or similar platforms**Certifications in networking or telecommunications** **To join our team, it is essential to have:** Proactivity: act autonomously and anticipate solutions; Attention to detail: deliver tasks with quality and precision; Customer focus: prioritize excellence in service delivery; Willingness to learn: demonstrate interest in growth and development; Collaboration: possess teamwork spirit and a positive attitude; Respect and courtesy: maintain ethical conduct toward everyone. **Why choose Grupo Netway?** Our culture is our DNA! It has sustained our success so far and will remain the foundation for our future. To ensure a complete and positive employee journey, we offer: Complimentary internet after 3 months Life insurance Pax Saúde health plan Prime Vida dental plan Gym partnership (Moviment) Educational partnerships Discounts on company products and services Training and continuous development Collaborative and welcoming environment Frequent feedback and development plans Incentives for innovation and creativity **Benefits:** Complimentary internet after 3 months Life insurance Educational partnerships Discounts on company products and services Meal allowance card