Student Retention Assistant

Description

Job Summary: Join a team that transforms the student journey through relationship strategies, data analysis, and academic retention initiatives—seeking analytical and proactive professionals. Key Highlights: 1. Monitor and analyze student attrition, retention, and engagement indicators. 2. Propose and implement retention initiatives, campaigns, and relationship management workflows. 3. Support the recovery of at-risk or withdrawn students. Join a team that transforms the student journey through relationship strategies, data analysis, and academic retention initiatives. We seek analytical, proactive professionals committed to results and student experience. **Your Responsibilities:** * Monitor and analyze student attrition, retention, and engagement indicators; * Identify patterns, root causes, and critical moments in the student journey; * Develop and monitor student attrition risk models focused on behavioral, financial, and academic dimensions; * Propose and implement retention initiatives, campaigns, and relationship management workflows; * Directly support the recovery of at-risk or withdrawn students; * Prepare managerial reports and dashboards to support decision-making; * Collaborate with academic, commercial, and student support teams to ensure strategy execution; * Track outcomes of implemented initiatives, evaluating performance metrics and impact on attrition; * Suggest continuous improvements to student experience and retention. **What We Expect From You:** * Degree in management-related fields such as Business Administration, Accounting, Advertising, or related disciplines; * Experience in retention, customer/student relationship management, customer service, or commercial operations; * Experience in data analysis, performance indicators, and results tracking; * Experience in active outreach via WhatsApp, phone, and e\-mail; * Familiarity with CRM systems or other management platforms for information tracking and recordkeeping; * Willingness to travel; * Preferred Qualifications: Experience in the education sector, exposure to delinquency and financial negotiation, knowledge of Power BI, and experience managing relationship journeys. **We value diversity and equality for all individuals, without distinction based on gender, religion, sexual orientation, disabilities, race, ethnicity, or other factors. Everyone is welcome in our selection process!** **\#SomosEducacao \#SomosInovacao \#SomosFuturo \#GoFAMINAS**