Commercial Assistant - SDR

Description

**Description and Responsibilities:** **Working Hours:** Monday to Friday from 09:00 to 18:00; Saturdays from 09:00 to 13:00 **Level:** Operational **Employment Type:** Permanent – CLT **Job Mission:** Conduct all stages related to prospecting, customer service, guidance, and retention for clients seeking diploma revalidation services. Your activities involve relationship-building strategies, consultative communication, and continuous follow-up, ensuring a clear, secure, and efficient customer experience. **Responsibilities:** * Identify potential customers interested in revalidating and/or recognizing diplomas obtained abroad; * Perform proactive prospecting via telephone, e\-mail, social media, and digital platforms; * Present services, differentiators, and steps involved in the revalidation process; * Provide personalized service, clarifying questions regarding requirements, timelines, costs, and procedures carried out by the Revalidar Team; * Request and evaluate the client’s initial documentation to verify its suitability for the process; * Recommend the best path and advise on additional steps when necessary; * Prepare proposals aligned with the client(s)’ needs, considering the type of diploma and requested service; * Negotiate commercial terms within the company’s internal policies; * Follow up on client feedback and adjust proposals as applicable; * Manage the contracting process, ensuring all information is clear and properly recorded; * Guide the client(s) on next steps after signing, including timelines, required documents, and support channels; * Maintain active contact throughout the revalidation process, providing updated information and ensuring customer satisfaction; * Record all interactions and progress in the internal system; * Ensure a positive experience, increasing the likelihood of referrals and repurchase of additional services; * Implement relationship-building actions to strengthen brand reputation and client trust; * Share relevant insights to optimize processes and improve service delivery; * Prepare periodic reports to support the company’s strategic decisions. **Requirements:** * Completed high school education (higher education in Administration, Business, Communications, or related fields currently pursued or completed is desirable); * Basic computer skills and proficiency with office tools (CRM, e\-mail, spreadsheets, and internal systems). * Ability to learn and understand the diploma revalidation process, its stages, requirements, and applicable legislation; * Prior experience in customer service or inside sales; * Experience in consultative sales is a plus, especially in educational and/or legal services. **Benefits:** Dental insurance, Commissions, Meal allowance