Admissions Assistant (New Students)

Description

Job Summary: The Admissions Assistant will be responsible for attracting and converting new students—from the initial contact through to enrollment—contributing to the achievement of organizational goals. Key Highlights: 1. Assisting families and interested individuals through various channels 2. Guiding leads through the entire enrollment journey to successful registration 3. Supporting relationship-building and enhancing the institutional experience Hello! We are the Grupo BOM JESUS IELUSC! Our mission is to educate people for human, social, and sustainable development through diverse experiences in a welcoming environment. If you believe in this mission and wish to make it your own purpose, you’re in the right place! The **Admissions Assistant** will be responsible for attracting and converting new students—from the initial contact through to enrollment—contributing to achieving commercial goals while strengthening relationships and enhancing the institutional experience. **Responsibilities and Duties** * Provide initial assistance to families and interested individuals via multiple channels (in-person, phone, WhatsApp, and e\-mail); * Guide and support leads throughout their journey—from first contact to successful enrollment; * Schedule, organize, and accompany visits to the institution, ensuring a welcoming experience aligned with the school’s positioning; * Conduct proactive follow\-ups with families to advance them through the admissions funnel; * Support implementation of visit programs and relationship-building initiatives; * Update and maintain records in the CRM system; * Contribute to continuous improvement of admissions processes and customer experience. **Requirements and Qualifications** * Completed high school (ongoing or completed undergraduate studies in Administration, Marketing, Communications, or related fields is a plus); * Experience in customer service and/or commercial operations; * Familiarity with CRM tools; * Intermediate proficiency in Microsoft Office suite; * Experience with digital customer service channels, especially WhatsApp Business; * Strong verbal and written communication skills; * Organizational ability, attention to detail, and capacity to manage multiple tasks; * Proactivity and sense of responsibility; * Interpersonal relationship skills and active listening. **Additional Information** **Our Benefits:** * Health Insurance Plan (per institutional policy). * Tuition Scholarships (per institutional policy). * Dental Plan (per institutional policy). * Restaurant partnership. * SESC partnership. * Uniform. * Discount on swimming and fitness center activities. * Parking. * Zenklub. **We believe excellence in education transforms tomorrow.** **Our purpose is to transform the world through education.** We are a community-based, Lutheran educational institution with 99 years of history, dedicated to training and educating people across all life stages—always honoring human essence, adopting innovative and market-relevant teaching methodologies, and investing in outstanding infrastructure to support the educational process. We shape creative, ethical, critical thinkers committed to society. We are over 900 professionals who believe in excellence in education. We operate across various educational levels (Basic Education, Technical Education, and Higher Education) and across six campuses under the following brands: **Colégio BONJA \- Joinville/SC** *From Nursery to High School / Bilingual Programs (English and German) / Nursing Technician* **BONJA International \- Joinville/SC** Trilingual International Education **Faculdade IELUSC \- Joinville/SC** *Administration, Law, Physical Education, Nursing, Speech Therapy, Journalism, Nutrition, Psychology, Advertising and Public Relations.* **BONJA Natação e Academia \- Joinville/SC** **CEI Paschoa Poffo \-** **Joinville/SC** **Escola Professora Renate Riede \- Canoinhas/SC** Early Childhood Education through 5th Grade of Elementary School