Technical Support

Description

Job Type: Full-time CLT **About the company** We are a technology company focused on medical imaging diagnostics. We develop an ultrasound report generation system used by clinics and physicians across Brazil, with integration capabilities for ultrasound devices, DICOM worklists, and digital report signatures. **Job description** We are seeking a Technical Support Analyst to assist clinics and physicians using our system, with a focus on PACS/DICOM integrations. You will be responsible for installing, configuring, and maintaining integrations between ultrasound devices, PACS servers, and our reporting system, as well as providing day-to-day customer support. **Responsibilities** Respond to support requests from clinics and physicians (phone, WhatsApp, and remote access); Configure and troubleshoot DICOM connections: worklist (MWL), C\-STORE, storage, and ultrasound device integration with PACS; Perform system installation and configuration for new customers (onboarding); Diagnose local network issues (IP, ports, firewall) affecting communication between devices and servers; Monitor and test integrations with third-party systems (RIS/HIS, PACS from other vendors); Document procedures, customer configurations, and applied solutions; Escalate system-related issues requiring development team intervention, with clear scenario documentation. **Requirements** Prior experience in technical support (help desk / field support); Knowledge of the DICOM protocol (worklist, AE Title, ports, C\-STORE, C\-FIND) and PACS environments; Understanding of TCP/IP networking (IP configuration, ports, firewall, remote access); Familiarity with Windows and software installation/configuration; Strong communication skills when interacting with non-technical users (physicians, receptionists, clinic administrators); Organizational skills to log support tickets and document solutions. **Preferred Qualifications** Previous experience in imaging clinics, hospitals, or PACS/RIS vendors; Knowledge of HL7; Basic knowledge of MySQL/SQL and log analysis; Experience configuring ultrasound devices (GE, Philips, Samsung, Mindray, etc.); Technical English for reading documentation. **Schedule** Monday to Friday, 7:30 AM to 5:30 PM, with a 1.5-hour lunch break Compensation: R$2\.500,00 per month Benefits: * Meal allowance Experience: * PACS/DICOM (Mandatory) Work location: Remote