Description
Job Summary:
Lead the team to ensure smooth store operations, service quality, achievement of targets, and maintenance of organizational climate.
Key Highlights:
1. Effective leadership and management of the store team.
2. Administrative and process control, including inventory and cash handling.
3. Focus on service excellence and customer delight.
Job Mission: Ensure smooth store operations by efficiently leading the team, guaranteeing service quality and target achievement, adherence to pre\-established standards, safety regulations, and maintenance of organizational climate. Responsible for INVENTORY SAFEGUARDING AND MANAGEMENT, as well as cash control.
Desired Candidate Characteristics:
* Basic knowledge of store administration \| targets \| meetings:
* Leadership ability.
* Excellent communication skills.
* Resilience, attention to detail, and a positive attitude.
Daily Responsibilities:
* Coordinate the store team;
* Control store administrative processes;
* Deliver services with excellence;
* Recruit, select, and train the store team;
* Monitor teams throughout the customer service and delight process;
* Attend trainings/workshops provided by the franchisor;
* Monitor and support the team in achieving targets;
* Monitor and support the team regarding individual behavioral conduct;
* Encourage the team to develop knowledge about the fashion market.
* Develop motivational strategies;
* Achieve established targets;
* Provide continuous feedback and guidance to the team.
RESPONSIBILITIES:
* Understand, monitor, and guide the entire team in performing their functions and responsibilities within the store;
* Understand, recruit, select, and train new employees, as well as conduct refresher training for existing staff (within guidelines provided by the franchisor);
* Recommend replacement of employees who are not performing their functions and responsibilities adequately;
Employment Type: Full-time CLT
Compensation: R$3\.000,00 \- R$5\.000,00 per month
Benefits:
* Fuel allowance
* Transportation voucher
Work Location: On-site