Solutions Design Specialist

Description

Fin\-X is a healthtech company that digitizes the surgical journey to simplify and bring predictability to hospital, health insurance provider, and physician processes. Our platform integrates operational, financial, and intelligence capabilities, generating auditable data that unlocks efficiency and enables new healthcare products. The Solutions team designs the optimal Fin\-X configuration for each client — accelerating sales, ensuring implementation, evolving the product, and generating revenue. This team translates market needs into viable, scalable, and implementable solutions, connecting clients, partners, Sales, Product, Projects, and Technology. **The role:** We are seeking a Solutions Design Specialist to lead end\-to\-end design of our most complex solutions. This is a hybrid role — technical, business\-oriented, consultative, and relationship\-focused — working closely with high\-value clients, strategic partners, and internal teams. This person will play a key role in engaging diverse stakeholders — both internal and external — translating pain points and opportunities into viable, sellable, and implementable solutions. To succeed, they must combine business acumen, technical understanding, concise communication, organization, ownership mindset, and the ability to navigate a dynamic, evolving environment. The Solutions team operates flexibly: members cover multiple areas and support one another, ensuring continuity during absences and demand spikes. **Areas of responsibility:** * **New business / pre\-sales:** Design sellable and implementable solutions, providing technical rigor to sales efforts and shortening the commercial cycle with rapid, deployable delivery. * **Strategic account support:** Support solution design for expansion and co\-creation in high\-value accounts led by the Solutions Leadership team. * **Partner solutions:** Design joint offerings combining Fin\-X and partner capabilities, improving market fit and enabling ecosystem revenue. * **Special project design:** Design and scope technical projects for existing customer bases — such as migrations, new integrations, and certifications — to generate accurate, sales\-ready budgets and clear implementation plans for the Projects team. **Responsibilities and duties** * **Map processes and identify pain points:** Understand at a high level the client’s operational processes and surgical journey, identifying challenges and opportunities. * **Design solutions:** Configure the Fin\-X platform for each client/cluster context, proposing solutions aligned with both business objectives and product capabilities. * **Present and defend the solution:** Lead demonstrations, executive presentations, and technical proposals for clients and partners, including structuring proof\-of\-concepts (POCs) when required. * **Ensure technical and implementation feasibility:** Validate solution feasibility and estimate effort, ensuring sold solutions can be implemented without blocking the Projects team. * **Assess economic viability (BP):** Build solution viability analysis using standard team tools, supported methodologically by the Finance team. * **Standardize recurring solutions:** Contribute to creating solution blueprints per client cluster, accelerating standard sales design and scaling the team’s impact. * **Act as a bridge:** Translate client needs into clear technical requirements for Product, Projects, and Technology teams, and feed platform evolution opportunities back to Product. * **Orchestrate demand intake:** Manage the workflow from initial signal (Sales, Customer Success, relationship managers, partners) through handoff to Sales (quote/close), Projects (implement), or Product (evaluate/deliver). **Requirements and qualifications** * **Experience:** Proven experience (minimum ~5 years) in solution design/architecture, pre\-sales, solution consulting, or technology implementation — having independently led complex accounts and/or projects with executive stakeholder engagement. * **Hybrid and relationship\-oriented profile:** Ability to seamlessly shift between executive conversations with clients and partners and detailed technical solution design. * **Business acumen:** Understanding of client objectives and commercial models to propose value\-driving solutions, clearly communicating return on investment (ROI) and economic viability. * **Technical knowledge:** Hands\-on experience with SaaS solutions, system integration (APIs), BPM and process modeling; understanding of solution architecture. * **Communication and consultative profile:** Active listening, clear requirement structuring, and ability to influence diverse stakeholders. * **Flexibility:** Comfort operating in a dynamic environment with shifting priorities and cross\-functional coverage. * **Organization and discipline:** Ability to manage calendar, multiple stakeholders, and concurrent responsibilities while maintaining clarity on priorities and accountability for deliverables. * **Ownership mindset and autonomy:** Proactive stance to drive topics end\-to\-end, propose approaches, take initiative, and execute without constant direction. * **Advanced AI usage:** Familiarity and regular use of artificial intelligence tools for research, reasoning structuring, alternative design, productivity gains, and solution development support — while maintaining critical judgment over outputs and decisions. * **Education:** Bachelor’s degree in Information Technology, Engineering, Business Administration, or related fields. Project management or methodology certifications are a plus. #### **Preferred qualifications:** * Prior experience in healthcare / healthtech. * Knowledge of hospital processes: surgical scheduling, pre\-operative workflows, revenue cycle, OPME, and physician reimbursement. * Experience with hospital information systems (HIS) — e.g., MV and Tasy — and integrations across healthcare platforms. * Familiarity with supplementary health regulation (ANS/TISS). * Financial knowledge: business case modeling and familiarity with financial products and mechanisms (e.g., receivables factoring). **Additional information** **What we offer** * **Performance review**: Growth tied to your personal development * **Onboarding Kit** * **Fin\-X Day**: Biannual gathering to align on Culture & Strategy * **Access to Fiibo**: Exclusive benefits to simplify daily life * **Welhub**: Well\-being platform supporting physical and mental health * **Recess** At Fin\-X, our purpose is to connect all players across the healthcare sector using creative solutions — reducing costs, increasing transparency and credibility, making healthcare accessible to everyone, and positively impacting people’s lives in a humanized way. We are curious, determined, and courageous. We aren’t afraid to take risks and love proposing out\-of\-the\-box solutions. Every day at Fin\-X is unique — we work with a wide variety of hospitals, health insurance providers, and thousands of physicians across Brazil. We specialize in bringing innovation to healthcare.