ALSA \| Advogados – Alex Leandro Sociedade de Advocacia is seeking a ***Customer Success/ SDR \- CLOSER***— Post\-Sales professional to join our team. We are a law firm specializing in Family and Inheritance Law, Estate and Succession Planning, and Health Law, offering strategic, humanized, and specialized legal services. The professional will be responsible for supporting clients after contract execution, ensuring an organized, clear, and welcoming experience throughout their relationship with the firm. Key responsibilities: Conduct the initial contact with the client following contract execution; Monitor the client's journey within the firm; Organize documents, information, and pending items required to advance services; Maintain contact with clients via WhatsApp, telephone, e\-mail, and other internal channels; Provide basic updates regarding administrative stages and internal progress of matters; Assist in scheduling meetings, follow\-up calls, and alignment sessions with the legal team; Record information in spreadsheets, systems, or the CRM used by the firm; Perform follow\-ups with clients to finalize matters, send pending documents, and obtain missing information; Ensure the client feels well attended to, guided, and supported; Support the legal team in organizing client communications. **Requirements:** Strong verbal and written communication skills; Organizational ability and attention to detail; Warm, responsible, and patient demeanor; Proficiency with WhatsApp, e\-mail, spreadsheets, and management systems; Ability to interact with clients in sensitive situations; Professional and confidential attitude; Proactivity in tracking pending items and preventing delays; Interest in working in the legal sector. **Preferred qualifications:** Prior experience in post\-sales, customer success, client service, or client relationship management; Experience in law firms, clinics, consulting firms, or service companies; Familiarity with CRM systems, matter tracking, and administrative routines; Experience with humanized and consultative client service. Desired profile: We seek a communicative, organized, empathetic, and committed individual. Responsibility, discretion, strong writing skills, and the ability to interact with clients facing delicate situations—particularly in family, estate, and health matters—are essential. Work location: Ribeirão Preto/SP Employment type: To be determined Working hours: To be determined Compensation: To be determined Join a specialized, strategic, and growing law firm. Compensation: R$1\.518,00 \- R$1\.800,00 per month Work arrangement: Remote
João Silva
Indeed · HR
João Silva
Indeed · HR
