RECEPTIONIST

Description

Job Summary: A receptionist responsible for in-person and remote customer service, guidance on examinations and procedures, registration and pricing, as well as document organization and archiving. Key Highlights: 1. Customer/patient service and guidance regarding examinations. 2. Document and requisition organization and archiving. 3. Problem identification and resolution, as well as process improvements. Clinical laboratory seeking a Receptionist in Macapá. **Responsibilities:** Provide in-person, telephone, and email customer/patient service, guiding them on examinations, collection materials, deadlines, and reports. Proactively contact customers to inform them about examination report releases. Verify received materials and communicate discrepancies to customers and health insurance providers. Register examinations in the system (e.g., Aplis), including both private and health insurance cases. Identify examinations per physician request, perform pricing, and inform patients of associated costs. Properly package samples for shipment to headquarters, adhering to applicable standards and regulations. Support management in identifying and resolving problems and improving processes. Organize and archive documents and requisitions appropriately. Ensure quality, reliability, and performance of assigned tasks. Maintain equipment and company assets. Support leadership with departmental requests and perform related duties. Previous experience as a Hotel Receptionist, Reception Assistant, Secretary, or Customer Service Representative may indicate suitability for some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 1\.748,51 * Hazardous Work Allowance * Profit Sharing * Meal Voucher * Food Voucher * Fuel Allowance * Transportation Voucher * Health Insurance * Dental Insurance * Life Insurance **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:00. Saturday, from 08:00 to 12:00\.