Junior Customer Service Analyst

Description

Job Summary: We are seeking a Junior Customer Service Analyst for post-sales in haute couture, ensuring a seamless and welcoming experience from order placement to delivery. Key Highlights: 1. Experience in haute couture, wedding dresses, and special occasions. 2. Focus on delighting customers and transforming stories into unique pieces. 3. An environment that values excellence and care for people. **About the Position** **Location:** Pinheiros, São Paulo **Work Model:** On-site **Availability:** Immediate **About the Atelier** Rebeca Nepomuceno Atelier is a haute couture brand specializing in wedding dresses and special occasion wear. Each creation is custom-made, with an artisanal and authorial perspective on contemporary luxury. Our purpose is to transform stories into unique pieces—uniting aesthetics, emotion, and excellence in every detail, including how we care for the people who trust our work. **Job Description** We seek a Junior Customer Service Analyst focused on post-sales to ensure a seamless, welcoming, and high-standard experience after purchase confirmation. This person will accompany the client’s journey until dress delivery, working closely with internal teams to ensure deadlines, service quality, and ongoing delight throughout the process. The ideal candidate demonstrates strong organizational skills, empathetic communication, and attention to detail—understanding that, within the bridal and event universe, each interaction directly impacts the brand’s perceived value. **Responsibilities** Monitor post-sales for clients, from order confirmation to final delivery; Maintain active and periodic contact with clients via WhatsApp, phone, and other official channels; Track fitting schedules, adjustments, and deliveries in coordination with internal teams; Record and monitor client requests, questions, and incidents; Handle incidents in a welcoming and solution-oriented manner; Update systems and spreadsheets tracking the client journey; Flag potential delays or dissatisfaction to leadership; Support post-sales delight and loyalty initiatives; Collect and organize client feedback for continuous experience improvement; Contribute to organizing and enhancing the client experience during fittings and pickups. **Requirements** Currently pursuing or having completed a Bachelor’s degree in Business Administration, Communications, Fashion, Marketing, or related fields; Prior experience in customer service, relationship management, or post-sales; Strong verbal and written communication skills; Organizational skills and attention to deadlines and details; Empathetic, welcoming, and solution-oriented attitude; Ability to collaborate effectively across teams and departments; Basic proficiency in Microsoft Office Suite. **Preferred Qualifications** Prior experience in the bridal, events, fashion, or luxury sectors; Experience with consultative or personalized service; Experience with CRM systems or customer service tools; Familiarity with WhatsApp Business and structured follow-up routines; Experience in high-end or premium service environments. Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$1.800,00 – R$2.500,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site