Technical Support Analyst

Description

Job Summary: OPENTECH is seeking an engaged and analytical IT Support Analyst to solve complex problems and drive innovation in information security. Key Highlights: 1. Opportunity for growth and development in information security 2. Company-sponsored training and certifications 3. Challenging and dynamic environment that values innovation OPENTECH Information Security is a leading consulting firm specializing in solutions for information security, cybersecurity, and LGPD compliance, as well as advanced IT infrastructure support. We are looking for an engaged and analytical IT Support Analyst to join our dynamic team. If you are passionate about solving complex problems and want to be part of a team that values innovation and excellence, this opportunity is for you! On-site position. **Responsibilities:** * Open, manage, and close service tickets; * Provide Level 1 technical support to users, resolving hardware and software issues and incidents; * Deliver customer support remotely or on-site via support channels (chat, phone, e\-mail, or ticket management tools); * Manage the entire ticket lifecycle—from opening the ticket, gathering information, to executing actions required to fulfill the request; * Assist in installing, configuring, and maintaining IT systems and devices; * Analyze and plan actions, implement corrective measures, and escalate when necessary; * Document procedures and problem resolutions; * Participate in training and development programs to enhance skills. **Requirements and Qualifications:** * Degree in Information Technology, Computer Science, or related fields; * Basic knowledge of technical support; * Basic knowledge of network configuration; * Basic knowledge of Windows operating systems; * Basic knowledge of software installation; * Basic knowledge of hardware, printer and multifunction device configuration. **Preferred Differentiating Traits:** * Excellent communication skills and ability to work collaboratively; * Time management (productivity vs. delivery); * Proactivity; * Teamwork; * Active listening; * Analytical ability; * Problem-solving skills. **Growth Opportunities** * Company-sponsored training and certifications. * Challenging and dynamic environment. * Career advancement opportunities in information security. Employment Type: Full-time CLT Salary: R$2\.500,00 \- R$3\.000,00 per month Benefits: * Dental insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site