Quality Analyst

Description

Job Summary: Responsible for analyzing quality KPIs, addressing customer dissatisfaction, investigating root causes of failures, and training teams on best practices and standards. Key Highlights: 1. Direct involvement in improving quality and customer satisfaction 2. Opportunity to train teams and implement action plans 3. Focus on analysis, problem solving, and skill development Compensation: R$ 2\.600 \+ Bonus Location: GWM, SIA Responsibilities: \- Analysis and interpretation of quality KPIs; \- Handling and resolution of customer dissatisfaction through physical and digital channels; \- Analysis and identification of failures, root cause investigation, and implementation of preventive and corrective action plans; \- Training teams on quality best practices and company standards, aligned with the vehicle manufacturer. Requirements: \- Completed high school education; \- Prior experience in the role is desirable; \- Proficiency in Microsoft Excel and Word; \- Verbal fluency; \- Planning skills; \- Negotiation skills; \- Discipline, poise, and dynamism. Employment Type: Full-time, CLT permanent contract Salary: R$2\.600,00 \- R$3\.500,00 per month Benefits: * Medical insurance * Dental insurance * Commercial agreements and discounts * Meal allowance * Transportation allowance Work Location: On-site