**Activities:** * Equipment control (inventory); * Operational tickets (password reset, VPN connection testing); * User management (monitoring expiration of third-party users); * Go live operations (monitor all agent logins, perform user switch and synchronization after receiving users); * Basic knowledge of VPN (access/login, permissions (group registration)); * Computer support / Hardware / Software and Windows (formatting, configuration of peripherals such as microphone, audio, camera, web applications, interface with USA team for website and other issues, remote access, MFA/Token); * Computer networks (DNS, DHCP and network troubleshooting); * Monitoring operation link matrix (Supervision / links and systems – system admin contact / MFA backup / Genesys Cloud); * Advanced English (will be assessed during interviews). **Requirements:** * Higher education in progress or completed; * Availability for on-site work in Sumaré (near Campinas); * Fluent/advanced/native English; * Fluent/advanced/native Portuguese. **Specifications:** * Workload: 220 hours per month; * Type: On-site in Sumaré \- Address: SMR\-385 Estr. Municipal Américo Ribeiro dos Santos, norte \- Jardim São Judas Tadeu (Nova Veneza), Sumaré \- SP; * Schedule: 5x2 \- Monday to Friday; * Working hours: 06:00 to 15:48 \- After US daylight saving time, works from 05:00 to 14:48; * Salary: BRL: To be determined. **Benefits:** * Medical insurance (after 3 months); * Dental insurance; * Life insurance; * Meal/Food allowance worth BRL 18.00/day. ### **Job type: Full-time CLT** Minimum Education: Higher Education Languages:* English (Advanced) * Transportation allowance * Meal allowance * Food allowance * Medical insurance * Life insurance * Dental insurance