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Jr customer experience & support analyst
Negotiable Salary
Indeed
Full-time
Onsite
No experience limit
No degree limit
100 - 4 1201 - Plano Piloto, Brasília - DF, 70714-900, Brazil
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Description

Description: What do you need to know to be part of Topaz? * Knowledge of operating systems; * Programming logic; * Computer networks; * Basic database queries; * Basic knowledge of application and database servers; * Virtualization; * Work based on IT Service Management methodology (ITIL); * Undergraduate degree in progress or technological course in Computer Science, Information Systems, or related fields; * Ability to perform data analysis and consolidation; * Availability for travel throughout Brazil; * Technical knowledge of English or Spanish; * Knowledge in fraud prevention and combat (advantage); * Knowledge in Web and Mobile development (advantage); Your day-to-day at Topaz: * Handling service tickets in operational routine; * Monitoring the client's operational journey; * Generating periodic reports on results achieved from actions performed; * Active involvement and technical execution focused on supporting security solutions; * Vulnerability analysis; * Incident response; * Anticipating and standardizing data recovery and intrusion response procedures; * Continuously monitoring company and client networks; * Risk mapping and implementation of security environment solutions; * Implementation of cybersecurity tools; * Analysis of new data security trends; * Conducting failure and response tests; * Performing constant assessments and diagnostics of potential existing risks; * Customer support for installing, operating, and updating virtual protection software and platforms. 2510310202231661663

Source:  indeed View original post
João Silva
Indeed · HR

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