**About Us** We are proudly Brazilian and popular, always digital and present in person whenever our customers wish. We innovate to provide access to financial services and deliver an experience that empowers people to overcome today’s challenges. Our purpose is clear: **to fight for a banking experience that welcomes and encourages all Brazilians.** And we do this with availability, empathy, and agility. **Our Culture — The Agi Way** **Customer-Centric Mindset** Our most important asset is our customers. The company exists only if it can solve their pain points by delivering products and experiences superior to alternatives available in the market. **Entrepreneurial Mindset** How many companies do you know that demand an owner’s mindset from their teams? Many, right? But how many actually enable people to truly act as owners? And it’s not about offering this opportunity to just a few—it’s about making it possible for everyone. At Agibank, it works exactly like this: here, you act like an owner because you already are one—or because you dream of becoming the next. **Grow Along the Journey** Our culture is strong. So, it only makes sense to join us as an entrepreneur if you deeply identify with it. If you’re obsessed with results, dread the comfort zone, are in constant pursuit of knowledge, prefer direct and concise communication, and want to work alongside people who share these same values—you’ll truly enjoy your journey here. **Work Model** Hybrid • Campinas/SP **Our Technology Team** More than just code and systems—it’s the essential enabler of our unique model, which combines the best of digital with physical and human presence. Here, technology is not an end in itself but the bridge between innovation and the customer’s real-world experience. We work side-by-side with business areas to ensure robust, scalable, and people-centric solutions—without compromising deep technical and scientific rigor across domains such as software development, infrastructure, cybersecurity, and architecture. It is at this intersection of purpose, technical excellence, and impact that we build both the present and the future. #### **Your Challenges to Grow Along the Journey** * Respond to and resolve application support tickets by analyzing logs and applying solutions to fix issues. * Analyze recurring incidents and collaborate with responsible squads to identify and document problems. * Participate in process automation projects to reduce manual effort and improve efficiency. * Implement AI solutions—such as chatbots or LLM-based automations—to enhance customer support. * Document and share technical knowledge in knowledge bases and with the team. * Develop and propose process improvements using AI tools. **What You Need to Become an Agilizado?** --------------------------------------------------- **Requirements** * Experience in application support and log analysis. * Participation in process automation projects. * Familiarity with tools such as Postman, Swagger, Camunda, OpenSearch/Kibana, Jenkins, and Git. * Practical knowledge of Java SpringBoot, JavaScript, and REST API integration. * SQL experience for data analysis. * Familiarity with AI APIs, such as OpenAI. * Completed or ongoing undergraduate degree in Information Technology. **Preferred Qualifications** * Knowledge of observability tools such as Grafana. * Experience with cloud platforms (AWS, Azure, or OCI). * Experience with Docker or Kubernetes. * Knowledge of AI frameworks such as LangChain and LlamaIndex. * Experience with customer service or support platforms, preferably ServiceNow. **Benefits and Perks** ---------------------------- * Health and well-being: health insurance, dental plan, free psychological and medical teleconsultation, Totalpass, meal and food vouchers (VR/VA), and life insurance/funeral assistance; * Parental leave: childcare allowance, 6-month maternity leave, 20-day paternity leave, VR/VA during leave period; * Private pension plan; * Profit-Sharing Program (PPR), governed by annual rules; * Commuter allowance (VT); * Round-trip shuttle service to Campinas and surrounding areas (within a 50 km radius). Seats are reserved subject to availability and route. Free parking is available for those driving; * Birthday day off; * Credit card cashback: 1% *cashback* on total credit card statement value, credited to the following month’s bill; * Remunerated account: automatic CDB investment yielding 100% of CDI; * Exemption from Digital Communication Fees; * Worker’s Credit: differentiated interest rates and terms. Available for contracting after 6 months of employment; * FGTS Birthday Withdrawal Advance; * Dr. Pet: option to enroll pets in health plans with up to 20% discount. Hiring Company: **Hypeflame** **“Tô de Dono” Program** “Tô de Dono” is more than a long-term incentive program—it’s recognition of those who live our culture daily. Each year, new participants join the program: employees who become business owners and benefit from Agibank’s appreciation every time the company grows. Those who are part of this story dive headfirst into challenges to deliver outstanding results. That’s how we authentically build an ownership culture. **Here, the formula is simple: you grow. Agibank grows with you.** **Learn more about our day-to-day on** **LinkedIn** **and** **YouTube** **.** **Check our reviews on** **Glassdoor.**
João Silva
Indeed · HR
João Silva
Indeed · HR
