DevOps Analyst | Systems Operations

Description

Job Summary: We are seeking a DevOps Analyst with a focus on SRE and Observability to implement, maintain, and monitor internal systems and applications, ensuring their functionality, performance, and reliability. Key Highlights: 1. SRE and Observability practices to ensure reliability and availability 2. Development and deployment of monitoring scripts and tools 3. Root cause analysis of issues and incident management We are looking for a **DevOps Analyst (focused on SRE / Observability)** to implement and maintain systems and/or applications developed for internal use, ensuring their operation. Monitor the operation and performance of active systems/applications. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to area routines and processes; * Populate area KPIs; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the area; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the area and leadership direction; * Monitor operation and performance of active systems/applications; * Responsible for operating automated CI/CD tools, their monitoring and management tools, promoting continuous business growth to ensure product reliability and availability; * Develop, deploy, and analyze monitoring scripts and tools; * Perform environment administration tasks, as well as continuous improvement and user support activities; * Support resolution of configuration failures in monitoring and production environments, identify and address incidents and anomalies to ensure SLA, SLO, and SLI compliance; * Conduct root cause analysis of problems, open Level 2 tickets via ticketing tools or local analysis applications, and perform root cause analysis of issues and incidents across the system and service mesh; * Create and maintain dashboards, processes, and procedures in Grafana and Operating Systems; * Ensure support and training for monitoring tools; * Implement and/or configure monitoring tools; **Requirements and Qualifications** * Basic programming knowledge; * Agile methodologies; * Technical English; * Version control systems (git, github); * System administration and infrastructure; * Continuous integration tools; * Experience with or exposure to modern observability (OpenTelemetry, Prometheus, Grafana, Loki, Tempo) **Preferred qualifications:** * Interest in or study of **SRE, automation, reliability, and high availability**. * Familiarity with **Kubernetes**. * Basic knowledge of **networks and web protocols** (HTTP, TCP/IP). * Google Workspace tools (Sheets, Docs). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A horizontal and vertical environment—meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, an inland city in Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from inland towns to state capitals**—actively contributing to digital transformation in Brazil.