Unit Consultant

Description

Job Description You will work as a Unit Consultant, ensuring excellent service, acquiring new clients, and driving in-person traffic to the unit. Responsibilities and Duties * Greet customers, clarify doubts, and guide them regarding preparation for procedures; * Customer service: in-person, phone, and via WhatsApp; * Scheduling sessions, checking and confirming procedure and evaluation calendars, as well as other matters requiring customer contact; * Acquiring new customers and entering them into the system; * Administrative tasks: filling out and updating registration data, signing contracts, opening support tickets, receiving goods, tracking, sending e\-mails, etc.; * Client-related activities: service, negotiation, sending quotations, follow-ups, payment guidance, cancellations, unit transfers, etc.; * Organizing and maintaining unit hygiene; * Conducting sales and receiving payments (online and/or in-person) according to commercial policy; * Performing evaluations for new customers in the absence of the Unit Manager and/or Laser Specialist; * Informing all customers about the NPS survey, encouraging feedback to continuously improve our relationship; * Closing the unit’s cash register, collecting and depositing cash (if applicable); * Opening and/or closing the unit, following security protocols. Requirements and Qualifications * Completed High School education; * Proficiency in Microsoft Office suite; * Experience in customer service and in-person/online sales; * Availability to work weekends on a rotating schedule. Employment Type: Full-time CLT Compensation: R$1\.780,00 per month Benefits: * Medical assistance * Dental assistance * Food allowance * Meal voucher * Transportation allowance Education: * Completed High School (Mandatory) Experience: * Sales (Mandatory) Work Location: On-site