Telesales Consultant

Description

### **Job Mission** Reconnect potential customers with the Telehelp solution by understanding their needs and guiding them through a consultative and welcoming purchasing journey; Transform every contact into an opportunity to provide protection, security, and peace of mind; At Telehelp, selling means helping more people gain access to care. ### **Key Responsibilities** Make telephone outreach to leads who have not completed enrollment, aiming to rekindle interest and finalize the sale; Identify reasons for initial non-conversion and adapt the approach according to the customer’s profile and needs; Apply argumentation and negotiation techniques to overcome objections and reinforce Telehelp’s product and service differentiators; Record all interactions in the CRM in an organized and strategic manner; Perform follow-ups and accompany the customer until purchase process completion; Request referrals at the end of each call, contributing to new lead generation; Participate in team meetings, sharing suggestions and commercial best practices. ### **Ideal Profile** * Bachelor’s degree completed or in progress; * Experience in telesales or proactive telephone customer service; * Clear, persuasive, and empathetic communication; * Active listening and consultative attitude; * Organization and discipline in managing a lead portfolio; * CRM knowledge (e.g., Salesforce or similar); * Basic Excel skills. ### **Preferred Qualifications** * Experience in consultative sales of recurring services; * Knowledge of negotiation techniques and objection handling. Minimum Education Level: Bachelor’s Degree * Telephone Medical Consultation * Total Pass * Installation of TeleHelp services for family * Meal or Food Allowance * Medical Assistance (extended to dependents) * Dental Assistance * Life Insurance * Birthday Day Off * Pharmacy Discount Program