FOOD AND BEVERAGE SUPERVISOR

Description

Job Summary: The professional will plan, administer, and coordinate Food and Beverage and Restaurant operations, manage teams, and ensure customer satisfaction. Key Highlights: 1. Opportunities for professional growth and development. 2. Being part of a team dedicated to delivering memorable experiences. 3. Passion for the hospitality industry. Company Description Hotelaria Alba S/A offers a stimulating and rewarding work environment, along with opportunities for professional growth and development. We provide competitive compensation and attractive benefits to our employees. If you are ready to join a team committed to delivering memorable experiences to our guests, please send your resume to us. We look forward to meeting\-you and discussing how you can contribute to our company's success. If you are passionate about the hospitality industry and believe you can make a difference within our team, please send your updated resume to the email address \[matheus.mariano@accor.com] and await our contact. We sincerely thank all candidates in advance for their interest in joining our team. Hotelaria Alba S/A is an employer that values diversity and equal opportunity. Job Description * Report punctually at the assigned time, wearing your uniform and badge, and comply with personal presentation and hygiene standards for your position. * Plan, administer, and coordinate Food and Beverage department activities, establishing guidelines and work routines, providing guidance, prioritizing\/assigning tasks, and resolving relevant operational issues. * Conduct the daily briefing corresponding to your shift and communicate the tasks to be performed that day. * Ensure Food and Beverage outlets operate efficiently during established operating hours. * Ensure staff are fully knowledgeable about menus and services offered, including dish preparation times, ingredients, and presentations. * Verify that Food and Beverage outlets are set up and prepared according to the service being offered. * Plan, administer, and coordinate Restaurant activities, establishing guidelines and work routines, providing guidance, prioritizing\/assigning tasks, and resolving relevant operational issues. * Greet customers upon arrival at the restaurant, provide information, and escort them to their tables. * Manage reservations and table arrangements according to service orders. * Promote wine and restaurant dishes based on each customer’s profile. * Attend to customers, listen to suggestions, criticisms, complaints, and take appropriate action. * Coordinate Food and Beverage service for events when required. * Supervise the team under your responsibility, including selection, training, performance evaluation, and motivation enhancement. * Prepare work schedules and vacation plans, determine staffing levels, and define service time and quality standards. * Maintain a high level of customer and guest satisfaction. * Know, apply, and ensure compliance with all procedures required by the Food and Beverage Self-Control Program. * Know, apply, and ensure adherence to all brand standards for customer service as defined in Brand Essential. * Know, apply, and ensure compliance with food safety best practices. * Enter orders into the system, close accounts, and issue respective invoices when necessary. Perform end-of-shift cash reconciliation. * Present the bill and collect payments from customers. Etc. * Achieve Food and Beverage cost targets through analysis of reports, statistics, and performance statements. * Participate in developing Food and Beverage menus. * Attend to customers, listen to suggestions, criticisms, complaints, and take appropriate action. * Manage the workforce under your supervision, including hiring, termination, scheduling, shift rotation, hour banking, vacation planning, and other human resource management responsibilities; determine staffing levels; and define time and service quality standards for team members under your management. * Ensure brand standardization and food safety requirements are implemented Qualifications Leadership Planning Results Orientation Negotiation Decision Making Analytical Ability Business Acumen Flexibility Additional Information Completed Bachelor's degree * Food Safety Best Practices certification * Enology\/Mixology certification English: Fluent Spanish: Intermediate