Sumaré - Operations Supervisor

Description

Job Summary: The Operations Supervisor plans, controls, and monitors operations to ensure quality and safety, optimizes resources, and develops the team. Key Highlights: 1. Planning and operational control to ensure quality 2. Optimization of resources and customer service time 3. Team development and engagement At FEMSA, we create who we are: our convictions are reflected in our mission to simultaneously generate economic and social value through companies and institutions, grounded in principles of collaboration and well-being. Today, we operate in more than 10 countries, marketing recognized brands of soft drinks, juices, bottled water, and energy drinks, serving over 290 million consumers across our Proximity, Health, and Fuel Division, as well as providing logistics services, point-of-sale refrigeration solutions, and plastic solutions to FEMSA companies and external clients. \#WeAreKOF and we know our talent is the key to success. Therefore, we invite you to explore this new development opportunity: Job Details: Opening Date: 04/16/2026 Application Deadline: 04/23/2026 Work Location: Sumaré We are seeking internal candidates for the **Operations Supervisor** position, reporting to Camila Gisele Silva Ramos. **Position Responsibilities:** * Plan, control, and monitor operations, ensuring products and goods meet our quality and safety standards, disseminating these standards to the team and identifying improvement opportunities. * Identify opportunities to optimize customer service time and company resource utilization. * Participate in defining third-party service contracting conditions and monitor the performance of such services to ensure supplier/service provider effectiveness. * Participate in the development and execution of projects addressing needs related to modification, expansion, or acquisition of assets, securing approvals and ensuring implementation. * Direct team efforts toward achieving the company’s goals and objectives. * Ensure all work activities are performed without risk to the physical or moral integrity of employees and third parties. * Conduct team development activities and structured feedback sessions, fostering professional growth, motivation, and team engagement. * Monitor and manage the subordinate team’s banked hours and overtime, ensuring compliance with legal working hours and accuracy of timekeeping records. * Seek alternatives to maintain turnover (employee attrition) and absenteeism within company-established levels. * Conduct training for employee development, as well as safety guidance via DSS (Weekly Safety Dialogue). * **Profile Requirements:** * **Education:** Completed Bachelor’s degree in Business Administration, Economics, Engineering, or related fields; postgraduate studies preferred. * **Knowledge:** Advanced Microsoft Office (Excel), SAP, Power BI. * **Experience:** Required experience across the full production planning process, supply planning, warehousing, finished goods dispatch, and materials management. Experience in people management, leveraging talent to maximize value. Experience managing internal and external customers. Interpersonal Competencies: Communication, teamwork, flexibility, strategic vision. Before applying, discuss your career expectations with your manager and align them accordingly. Internal Recruitment Process Rules: **Tenure in Current Position:** Operational Roles – Minimum 6 months in current position Individual Contributor – Minimum 1 year in current position People Leader, Tactical and Strategic – Minimum 1 year and 6 months in current position **Education Level:** Operational Positions – Completed High School; pursuing technology degree or undergraduate studies (preferred) Junior Analyst – Candidates may be approved if up to 2 semesters (12 months) remain until undergraduate completion, provided they sign an internal commitment letter to graduate within this timeframe Senior Analyst and above – Must hold a completed Bachelor’s degree **Performance Evaluation and 9-Box Assessment:** Must have most recent performance evaluation score equal to or higher than two (2) for lateral moves, or three (3) for promotions For leaders, most recent 9-box evaluation must not be (1 – Critical Case) or (3 – Monitoring Case) **Position Level:** **6** Hold Level 6 for lateral movement and Level 5 for promotion. **General Criteria:** No disciplinary sanctions (written warnings or suspensions) received in the past 12 months No conflict of interest with the future department Periodic medical examination must be up-to-date (valid within the last 12 months) Meet all basic requirements of the published role profile Inform your immediate manager of your intent to participate in each process you apply for Notify the recruiter if you are participating in another internal process simultaneously Inform your immediate manager of your intent to participate in each process you apply for Notify the recruiter if you are participating in another internal process simultaneously **Important Information:** Must possess all required documentation (valid visa or immigration document appropriate for working in the country). This position does not include an additional mobility package. If you are interested in this opportunity and meet the requirements, APPLY NOW! Remember to keep your profile updated on the Talent Platform. At Coca-Cola FEMSA, we are committed to offering equal development opportunities to all candidates regardless of origin, race, marital status, age, political opinion, gender, creed, cultural affiliation or union membership, social or economic class, family situation, pregnancy, language, sexual orientation, gender identity, disability, illness, nationality or migration status, and/or any other reason. We value diversity because it makes us stronger. Must possess all required documentation (valid visa or immigration document appropriate for working in the country). This position does not include an additional mobility package. If you are interested in this opportunity and meet the requirements, APPLY NOW! Remember to keep your profile updated on the Talent Platform. At Coca-Cola FEMSA, we are committed to offering equal development opportunities to all individuals, regardless of origin, race, marital status, age, sexual orientation, gender identity, disability, political opinion, creed, cultural affiliation or union membership, social or economic class, nationality or migration status. Here, we value diversity because we know it makes us stronger!