Strategy Coordinator

Description

Job Summary: We are seeking a proactive, dedicated, and passionate professional to coordinate contact distribution, monitor incidents, and ensure alignment with the planned objectives in the Business Area, driving continuous improvements. Key Highlights: 1. Solid experience in credit recovery and people management. 2. Continuous pursuit of innovation and ongoing process improvement. 3. Focus on strategy, data analysis, and relationship management with managers. With **over** **50 years of experience**, we deliver legal solutions grounded in **ethics**, **competence**, and **continuous innovation**. Excellence is delivered daily to our clients through the **\#JeitoReisDeSer**. We seek individuals who are ***proactive***, ***dedicated***, and ***passionate about their work***. Thus, we aim to identify professionals committed to excellence and driven by **growth**. If this resonates with you, **\#VemProReis!** **Responsibilities and Duties** **Your day-to-day here:** * Coordinate contact distribution to operators and ensure correct entry of planned data into systems, receive targets, and perform operational breakdown for the team, ensuring alignment with planned objectives. * Ensure monitoring of incidents, data and information cross-referencing, escalations, technical failures, and all established performance indicators related to the Business Area’s performance and results. * Coordinate data generation and meet the needs of the Planning and Operational Control team. * Maintain close relationships with managers across various departments, ensuring clear communication and alignment regarding indicator delivery, data cross-referencing, and data mapping. * Communicate\-with the Business Area to understand, diagnose needs and issues, aiming to direct strategies and initiatives toward improvement opportunities. * Participate in developing and implementing strategies tailored to the specific needs of the Business Area, guiding direct reports under your responsibility. * Guide direct reports in executing departmental activities and goals within Strategy, validating process standardization, report and document development, and establishing procedures and rules. * Introduce innovations and new tools to continuously improve processes and operations. * Ensure execution and delivery of routine tasks to clients, participate in meetings, and present Business Area performance indicators. * Prepare presentations, reports, dashboards, and performance and results indicators for the department. * Coordinate the department’s budget, ensuring achievement of financial targets. **Requirements and Qualifications** **What you need to embody the \#JeitoReisDeSer:** * Experience: Solid background in credit recovery, preferably in complex business negotiation scenarios. * Education: Completed undergraduate degree (Information Technology, Engineering, Statistics, Administration, Management Processes, or related fields). * Preferred: Postgraduate studies in Big Data, Business Intelligence, Data Science, Strategy, Data, Analytics, or related areas. * Power BI: Advanced level * Excel: Expert level * Data and Indicator Analysis: Expertise in transforming numbers into operational diagnostics, structuring indicators (KPIs, funnels, productivity, etc.) * **Bonus points** for experience with SQL, Python, and database manipulation. * Leadership Profile: Experience managing people and leading strategic initiatives. * Communication Profile: Ability to interact directly with managers and clients. **Additional Information** Reside in cities near the office; Work Schedule — 8h48/day — on-site. **What We Offer Our Employees:** Health Insurance Dental Insurance Life Insurance Meal Allowance / Food Voucher Transportation Voucher TotalPass Educational Assistance Childcare Assistance for Mothers Corporate Learning Platform Profit-Sharing Program Birthday Day Off The office was founded in 1969 in Bebedouro (SP). After more than 55 years, Reis Advogados combines tradition and excellence in legal practice, integrated with cutting-edge technology, innovation, and people management. With major national financial institutions and corporations among its clients, the firm delivers meaningful results rooted in these differentiators—synergistically achieved through collaboration across legal, business, technology, and administrative teams. Our ethical values guide us in achieving excellent results while developing people and contributing to societal progress. Our history and “Jeito Reis de Ser” reflect trust, dedication, and passion for what we do. We seek individuals who are **proactive**, **dedicated**, and **passionate about their work**. **If this resonates with you, \#VemProReis!**