Senior IT Analyst

Description

Job Summary: The IT Analyst will serve as the focal point for the company's entire technology operation, ensuring the availability and proper functioning of the IT infrastructure and data security. Key Highlights: 1. Focal point of the company's technology operations 2. Responsible for IT infrastructure 3. Ensures productivity and security of employees and data Salary: R$ to be determined On-site meals Transportation allowance – Sindiônibus card (optional) Health insurance plan (voluntary enrollment) Working hours: Business hours Work location: Rua Jorge Acúrcio, Vila União, Fortaleza – CE (main office), with availability for occasional travel and external services. Job Summary: The **IT Analyst** will serve as the focal point for the company's entire technology operation, ensuring the availability and proper functioning of the IT infrastructure—including networks, hardware, software, telephony, and security systems (cameras). This role is essential to maintaining the productivity and security of all employees and data. Minimum Requirements (Professional Qualifications) · **Academic Background:** Bachelor’s degree completed or in progress (from the 5th semester onward) in Systems Analysis and Development, Computer Networks, Information Systems, or related fields. · **Experience:** Minimum of **2 years** of proven experience in technical support and IT infrastructure administration. · **Essential Technical Knowledge:** o Solid knowledge of **Computer Networks** (TCP/IP, LAN, WLAN, DNS, DHCP, VPN). o Experience supporting **Operating Systems** (Windows, macOS) and Office Suite/Microsoft 365\. o Proficiency in **Hardware Maintenance** (desktops, laptops, peripherals) and **Software** (installation, configuration, troubleshooting). o Knowledge of **Data Backup and Recovery** procedures. o Basic understanding of **Information Security** (antivirus, basic firewall, access control). o **Preferred Qualification:** Familiarity with **telephony systems** (PABX, VoIP) and/or **camera/CCTV systems** (monitoring and recording). Main Responsibilities · Manage and monitor the company's entire **network infrastructure**, ensuring stability and performance. · Provide **technical support (Levels 1 and 2\)** to users regarding hardware, software, networks, and internal systems. · Perform **preventive and corrective maintenance** on equipment (desktops, laptops, servers, printers). · Administer user accounts, permissions, and access to systems and network resources. · Install, configure, and update operating systems and software. · Coordinate **support and maintenance** for **telephony systems** (landline and VoIP) and **camera/CCTV systems**, acting directly on the front line or engaging and overseeing external vendors when necessary (for items where full expertise is not available). · Maintain up-to-date documentation of the IT infrastructure (inventory, network topology, procedures). · Support the implementation of **Information Security** policies and procedures. Employment Type: Full-time, Permanent CLT contract Compensation: R$2\.984,21 \- R$4\.193,67 per month Benefits: * Transportation allowance