**Job Description** We are looking for a **Scheduling Assistant** to contact customers to schedule the date and time of appointments with activation agents, as well as maintain an updated customer database to monitor activations. If you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Your day-to-day responsibilities will include:** * Embodying the organizational identity of the Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating departmental KPIs when required; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when necessary; * Performing other duties related to the position, as needed by the department and per leadership direction; * Contacting customers to schedule appointment dates and times with activation agents; * Confirming and collecting customer information; * Maintaining an updated customer database to monitor activations; * Monitoring the activation team’s schedule to optimize customer visits; * Tracking service-level agreement (SLA) compliance, escalating critical cases to leadership. **What we’re looking for in this opportunity:** * Completed high school education; * Proficiency with Google tools (Sheets, Docs); * Customer service experience. **Preferred qualifications (a plus):** * Completed or ongoing undergraduate degree; * Advanced knowledge of Google tools (Sheets, Docs). **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent PCD (Person with Disability) allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at partner higher education institutions.